Technical Writer

All TAS roles are responsible for supporting and driving key Services initiatives, including but not limited to: MIF Retention Wallet Share (Volume Building and Lead generation) Drive document volume by conducting customer training on the basic and advanced features of targeted connected products and applications including color and high volume units as part of standard installation fees and maintenance contracts
May deliver a variety of customized training depending upon customer s needs, e.g., customized training plan, feature application training, etc
for an additional fee or as contracted with client
Follows-up with customers on feedback received from provided training to ensure complete customer satisfaction
Follows-up with customers who are printing at less than 30% of Total Document Volume, to assist them in optimizing use of company products and applications
Keeps current on all products and feature capabilities through independent study and classroom instruction
Uses effective presentation, interpersonal and communication skills
Trains customers on Ricoh devices and designated Solutions as specified in Policy, associated Playbook and other documented guidelines
Visits current customers with low volume in an effort to increase total document volume
Registers customers for company website and informs them about process for requesting service and supplies
Identifies potential sales leads for Sales and Network Service departments
Works with Service management to ensure proper request procedures are followed
Accounts for all time and activity by recording information in the Activity Tracking system
Presents a professional image in business dress and behavior
Performs other duties as assigned
Demonstrates expertise and provides specialist services Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods
Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services
Performs appropriate follow-up customer visits to ensure volume building and customer identified benefits are realized and maintained
Manages Territory Responsible for managing own time and schedule Schedules training based account priority and territory to limit travel and improve efficiency
Identifies and targets customers that have under-utilized Ricoh equipment/ systems
Works closely with Ricoh sales partners to maximize equipment leads, upgrade opportunities, supply sales and sales of Ricoh services
Develops and executes monthly plan that meets or exceeds minimum on-site customer trainings and TDV visits
Maintains and manages all activities that result in meeting or exceeding minimum volume growth expectations
Completes all required administrative tasks in an accurate and timely manner
Travel to other areas within region to help with large installs as needed and approved by Area Director Customer Service Proactively seeks ways to improve Ricoh equipment / systems performance that results in greater customer satisfaction with Ricoh
Acts as a communication link on unresolved technical problems/issues
Maintains productive, professional relationship with all customers
Maintains productive, professional relationship with all Ricoh personnel.

Typically Required: 2-year college degree or equivalent experience in a related field
CompTIA CTT+ Certification within 12 months of hire
Requires basic computer competencies
Requires a valid state driver s license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business
Possesses strong written and verbal communication skills
Possesses self-motivation, strong organizational skills and strong interpersonal skills
Possesses ability to perform job duties and prioritize work without direct supervision
Requires time and territory management skills
Requires understanding and operation of office imaging products, computer equipment, data communications and related area networks
Possesses methodical approach to identifying problems and developing solutions
Requires proficient use of Microsoft Office computer programs
Possesses excellent customer service skills including ability to present new concepts and follow-up to ensure approved concepts are implemented and maintained.

Quals--
Manager Provided Details:

Pay Rate: USD *** ***/hr - USD ***/hr
Driving: No
Dress Code: Business Casual, no rips, no shorts
COVID Requirements: None

No extensive lifting, standing, or walking
They will be working on their laptop and on the floor to assess processes
They will have the potential to convert, not necessarily right at 320 hours worked
It will depend on their performance
The client is Ricoh USA
The worksite address is 5575 Venture Dr, Cleveland, Oh 44130 and free parking is available.

Description provided by the manager:

We are seeking technical contact with operational acumen who will collaborate with SME s / System administrator including Technology team to build detailed documentation on systems and process
Duties will include updating and managing the company s systems procedure guide end to end and working with developers, operations to create new documents as we release new services

Responsibilities
Fluency in technical and common office software, ERP and PLM knowledge is a plus
Create, document, and refine technical information and other various materials explaining products, tools, and services.
Collaborate with fellow technical communicators to develop new approaches for creating more precise and engaging knowledge base articles for the company.
Manage complex information and multiple projects within content specifications including drawing swim lanes.
Good eye for details including analytical and conceptual thinking skills.
Suggest best practices and optimizations throughout content generation projects.
Ability to create and check all technical material for consistency and accuracy.
Collaborate with technical team to develop approaches for creating more precise and engaging knowledge base articles for the company.
Implement comprehensive technical documentation, feedback, and changes whenever possible.
Create technical documents that convey accurate messaging for the project and product specifications.

Job Qualifications and Technical Skill Sets

Bachelor s degree in relevant technical field
2+ years of experience in technical writing or software documentation
Proficiency in word processor programs such as Microsoft Word and Google Docs and PDF software such as Adobe Acrobat
Familiarity with systems development life cycle (SDLC)
Excellent written and verbal communication skills
Minimum of two years experience in technical writing
Time management and organizational skills
Familiarity with HTML and CSS preferred.

Start date:--
8/26/2024

End_date:--
12/31/2024

Metasys Technologies is an equal opportunity employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

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