Branch Manager

2 weeks ago


Birmingham, United States ESC Supply Full time

Job Overview

  • This role requires an integrated leadership approach appropriate to the size of the branch by a self- motivated person with a positive attitude and the ability to promote the company, co-workers, clients, and partners in an optimistic and helpful manner.
  • Communicate & work closely with the Regional Sales & Operations managers in all aspects of sales and customer service.
  • Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
  • Promote ESC Central monitoring services.


Expectations & Responsibilities

  • Responsible for staff management, financial management, merchandising, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support BHC company strategies.
  •  Protect all customer information and company data ensuring that it remains confidential.
  •  Collaborate and assist management in daily initiatives and planning.
  • Hire, train, develop, and supervise a small team of non-management employees.
  • Coordinate staffing schedules and participate in weekly staff meetings.
  • Identify market opportunities and manage customer expectations.
  • Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
  • Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
  • Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
  • Responsibilities inclusive of but not limited to warehouse and customer service duties from time to time. Ability to lift 50lbs


Requirements

  • High school diploma or GED
  • 5+ years’ experience managing hourly employees.
  • Strong leadership and team management skills
  • Excellent organizational and problem-solving abilities.
  • Proficient in using CRM, Supply management systems and other relevant software.
  • Solid understanding of sales operations, and industry standards best practices.
  • Ability to work with all levels of company staff, including being able to deliver frequent direct written and oral feedback. 
  • Some travel to corporate and branch locations as needed to drive high levels of team engagement, training and customer service levels, in keeping with stated budgets. Submit travel expenses weekly.



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