Symphony Skype Chat SME

This is an onsite role in Charlotte, NC

This is a W2- USC/ GC only role

Required Skills:

• 3+ years of experience with Symphony software support

• 5+ years of experience with Microsoft Office 365

• Expert experience/knowledge of Office 365 ProPlus Applications

• Understands Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite and how the ProPlus client behaviors are when changes are made

• Understand Office 365 products including Exchange, SharePoint, Lync, on premise, online and hybrid

• Understands Exchange 2013 features, migration, and related concepts

• Experience migrating large enterprise clients to Office 365

• Experience with Office 365 deployment from different sources and troubleshooting complex install issues

• SCCM, MDT, OS/Application deployment toolset engineering

• Access Database Editing/Setup DSN Connections

• Knowledge and experience with managing and administering Office 365 (user provisioning / de-provisioning, permissions, access, etc.)

• Proficient communication and presentation skills

• Proficient technical writing skills using MS Office suite - PowerPoint, Visio, Word, Excel, Project

• Proficient with Project Management Concepts: Six Sigma, MBF, ITIL

• Advanced technical knowledge with Active Directory

• Assist administration teams with troubleshooting network/server issues and testing of system related issues

• Ability to work with minimal supervision

Desired Skills:

• Bachelor's degree in a technology or IT security related field, or commensurate experience

• Strong analytical skills/problem solving/conceptual thinking

• Ability to work with technical and non-technical business users

• Assist with internal efficiencies projects and development

• Scripting knowledge is a plus

• Candidate will be part of the Skype chat and email team.
• Ideally candidate will have experience with Matter-Most platform by Skype (Linux and MySQL based)
• Experience with Platform Persistant Chat - Microsoft
• 24x7 operations support level 3 - managing servers, infrastructure and backend
• Occasionally team has weekend deployments and rotate being on call

1 round, 2 person panel interview = decision made. Symphony experience is a MUST Candidate must have heavy Teams experience and Skype for business. We will also be looking for Linux experience - team works with a chat application.