Call Center Specialist
4 weeks ago
Join our dynamic team as a Call Center Representative in East Syracuse, NY We're a leading company committed to providing exceptional customer service and generating sales leads. If you thrive in a fast-paced environment and enjoy building relationships with customers, we want to hear from you
Job Opportunity: Call Center Representative
Location: East Syracuse, NY
Duration: 2 years
Pay Rate: $15-$17/hour
Schedule: Monday to Friday, 8am - 5pm
Responsibilities:
- Manage high volumes of incoming calls with professionalism and efficiency.
- Generate sales leads and identify opportunities to enhance customer satisfaction.
- Cultivate strong, lasting relationships with customers through clear and engaging communication.
- Provide accurate and comprehensive information to customers using various tools and methods.
- Meet personal and team sales targets and call handling quotas.
- Address customer complaints promptly, offering effective solutions and ensuring resolution.
- Maintain detailed records of customer interactions and process accounts accordingly.
- Adhere to communication procedures, guidelines, and company policies.
- Demonstrate a commitment to exceptional customer engagement at every opportunity.
Requirements:
- Proficiency in Microsoft Office applications.
- Typing speed of 35-45 words per minute.
- Outstanding verbal and written communication skills.
- High school diploma or GED equivalent.
How to Apply: If you're ready to embark on an exciting career journey with us, please submit your resume to lorraine.dsouza@russelltobin,com
Join us in delivering exceptional customer service and driving sales success Apply today and become a valued member of our team.
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