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Video Operation Technician

2 months ago

McLean, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Video Operation Technician. This is a 12+months contract opportunity with long-term potential and is located in Mclean VA (Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-44219

Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:


  • Dedicated Video Bridge Operator to support high visibility support incidents.
  • Software/Equipment to support includes Crestron, Zoom, PolyCom and Windows10.
  • Coordinate with Event and Exec support teams for equipment pre-checks and quality control of events.
  • Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications.
  • Effectively communicate with team members and customers while being influential on new ideas and processes.
  • Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and Win10 PCs.
  • Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
  • Ability to identify root cause incidents and capture key details to expedite resolution with vendors and provide status to the team in a timely manner.
  • Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility.
  • Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution.
  • Proactively monitor endpoints and escalate to site owners as necessary.


Key Requirements and Technology Experience:


  • Key Skills: A/V Equipment, AV Troubleshooting.
  • 5+ years of IT experience with hardware and software support in a corporate environment.
  • Extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings.
  • Excellent customer service skills and detail oriented in a highly energetic corporate environment.
  • Proficient in audio signal flows.
  • Experience with Client or other Helpdesk software.
  • Team player who works well with others in a fast-paced environment.
  • AV Console Programming is a plus.
  • Scripting in PowerShell.


Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.