Digital Learning Project Management

4 weeks ago


New York, United States LHH Full time

LHH has a client in New York, NY who is looking for a Project Manager on a 2 year contract opportunity


This is a great chance to get in with a Name Brand to advance your career


Profile Required:


- 5 years of experience in-store and/or online customer experience

- 3 years of experience learning content creation (digital and physical)

- Project Management experience

- Strong communication skills

- Self-organized


Profile Preferred:


- Retail/customer facing experience preferred

- Writing experience preferred

- Experience with E-Learning software/authoring tools preferred


Job Description:


Digital Learning Project Management:

- Experience in project management, preferably within a digital e-commerce setting.

- Facilitate collaborative relationships with multiple vendors to deliver a seamless learning journey for the end user.


Customer Experience Expertise:

- Deep understanding of customer experience - what drives customer behavior, what makes a good experience in-store and online, what connects a customer to the brand, how employees can create a positive, memorable experience when connecting with the customer.

- Understanding of in-store and online services that drive customer satisfaction and retention.

- Knowledge of learning design and upskilling a community.


Global Market Collaboration:

- Follow up with markets and gain feedback on DMI service education package rollouts.

- Facilitate cross-team collaboration with DMI internal teams - including marketing, social, communications, digital, beauty tech.


Educational Content Creation:

- Experience with developing, writing and producing educational content that includes, but not limited to, product education, experience education and digital training/upskilling.

- Comfortable developing DMI education content videos - sharing product knowledge, demonstrating how a product is used, etc.

- Staying on top of customer experience and service trends of what is driving customer behavior on social channels and in-store environments.


Reporting:

- Maintain and follow up on service KPI performance for each market/country.


Title: Project Manager - Customer Experience & Education Consultant

Location: New York, NY (Hybrid role. 3 days onsite)

Pay: $34/hour

Type: 2 Year Contract

Industry: Beauty Products



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