Network Operations Engineer

2 weeks ago

Charlottesville, United States Insight Global Full time

Responsibilities:

  • Assist our customers to have a superior networking experience.
  • Triage/troubleshoot networking issues at layers 1 and 2 of the open systems interconnect model.
  • Effectively and efficiently respond to incidents and requests.
  • Appropriately escalate issues to more knowledgeable engineers and peers as required.
  • Engage external contract services as required.
  • Use testing equipment to diagnose physical layer issues with fiber and copper networks
  • Participate in project activities as needed.
  • Physical installation of networking and telecom equipment.
  • Serve as on-site eyes & ears for remote engineers.
  • Apply configuration, updates, and patches to equipment for on-going maintenance.
  • Mentor/cross-train other members of the team where appropriate.
  • Deploy, configure, maintain network device specific UPS equipment.
  • Create and maintain documentation as required.


Qualifications:

  • High School Diploma, Associate’s degree or higher preferred
  • Experience with supporting and troubleshooting in a complex network environment and of physical network support (Racking, Cabling, etc.).
  • Knowledge of diagnostic and monitoring tools (Wireshark, Logic Monitor, SolarWinds, Nagios, Fluke, Ekahau, OTDR, etc.)
  • Familiarity with ServiceNow or other ticketing systems.
  • Excellent communication skills with the ability to convey complex topics into layman terms.

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