BA / QA Tester/ Testing/ Documentation specialist

5 days ago


Washington, United States Elegant Enterprise-Wide Solutions, Inc. Full time

USC Only**


Qualifications:

 Education: Bachelor’s in Information Systems, Business Administration, or a related field.


 Experience:

o 3+ years in gathering requirements, testing, and creating user-focused documentation for CRM/AMS systems.

o Expertise in use-case development and scenario-based testing.

o Experience in delivering training sessions and technical support for non-technical end users.


 Skills:

o Strong technical writing skills for creating manuals, training materials, and system documentation.

o Experience with ticketing systems for issue tracking and resolution.


 Certifications: ISTQB for testing, or equivalent technical writing certifications.


Technology Stack:

 Training Tools: Articulate 360, Camtasia, Microsoft PowerPoint.

 Documentation Tools: MS Word, Confluence, Google Docs.

 Monitoring and Ticketing Tools: Nagios, SolarWinds, Zendesk, ServiceNow.


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