Desktop Support Technician

3 weeks ago


Creve Coeur, United States Ohm Systems, Inc. Full time

Primary Role

  • Responsible for assisting senior ITS personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available to end users.
  • Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed.
  • Escalates malfunctions to level 2 or level III support when necessary, documents problems and resolutions.
  • Maintain asset inventory. Deploy lifecycle replacements for computers, network equipment, and copiers.
  • Assist with network and conference room upgrades.

Required Skills

  • Strong Written and Verbal Communication Skills, and Strong Customer Service Skills.
  • Demonstrates analytical, problem-solving, planning, and risk management skills.
  • Windows 11 deployment, troubleshooting, and maintenance.
  • Office 365 Teams and VoIP experience preferred along with other Microsoft Office products.
  • Knowledge of wide and local area networks, and associated hardware.

Required Certification/Education

  • CompTIA A +
  • Collage
  • 3-5 years IT Experience


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