Systems Admin- Endpoint Technologies

Found in: Appcast US C2 - 1 week ago

Dallas, United States Concero Technology Group Full time

Description:

As an Systems Admin, you will be responsible for providing technical support to customers via telephone, email, and teams. This engineer position requires strong communication, teamwork, problem solving, analytical / innovative thinking and a customer focused mindset. Your responsibilities will include troubleshooting issues, handling escalations, performing trend analysis, engineering solutions and identifying / implementing process enhancements to reduce / eliminate recurring issues from the environment. You will work independently and as part of a team collaborating with internal teams, customers and vendors supporting endpoint technology including desktop, productivity, and mobility solutions.


Required

• Must be committed to incorporating security into all decisions and daily job responsibilities

• Strong knowledge and proficiency in providing support of the Windows operating system

• Working knowledge of Windows Print, Windows Print Server and thin clients

• Experience with Microsoft Office 365 cloud and internal environments

• Experience with IT Service Management tools (i.e. ServiceNow, Remedy, SolarWinds, etc.)

• Professional communication abilities, both written and verbal

• Proven technical writing skills

• Ability to work in a fast-paced, high demand and challenging environment

• Investigates, diagnoses, and resolves complex issues without known solutions

• Creates and publishes documentation of knowledge resulting from investigative and support activities for future occurrences

• Leverages own technical expertise, including higher-level engineers, knowledge, and other internal tools to provide the most effective solutions to customer

issues

• Performs task automation and identifies / implements process improvements

• Maintains established service level agreements to manage customer expectations and quality standards

• Support a flexible work schedule to support our SLA’s with our customers, and provide occasional after hours and weekend support


Preferred

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems or commensurate experience

• General understanding of Active Directory (GPO, OU, Groups), Windows Server, and scripting (i.e. command line, PowerShell, etc.) knowledge

• General knowledge of Citrix VDA, VDI and published application environments

• General understanding of Android OS and Mac OS

• Experience with Cisco AnyConnect

• Splunk experience a plus

• Working knowledge of agile methodology using JIRA

• Ability to identify trends and opportunities for improvement using data analytics

• Ability to interpret and visualize data results in order to create effective dashboards and reporting

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