Information Technology Help Desk Manager
3 weeks ago
A client of ours at Robert Half is looking for a Regional Service Desk Manager that has experience in a Legal environment or other professional services (Healthcare, Financial, etc.)
This position will be responsible for the company's Seattle, Bellevue, Denver, and Anchorage offices and overseeing 5-6 Service Desk Analysts (Tier I & II).
This position will be fully on-site for the first 2 months to get acclimated and also assist with a move of their Seattle office, then will transition to a hybrid schedule (roughly 2 days per week in office).
Day to day: Will include Leadership, supervisory/organizational responsibilities, End-User Support, Training, Documentation, Inventory & budget management, and regional office support. They have an upcoming project for going through a move with the Seattle office and this will be a part of their day to day starting out as well.
Must haves:
• 4-6 years of general support experience in the legal environment or other professional services (Healthcare, Financial, etc.)
• Minimum of 2+ years of management experience (ideally more)
• Proven ability to lead a service desk team or similar IT support team
• Windows house - O365, Azure active directory, maybe a few Mac's (not a must have)
• Primarily in Azure, some on prem but largely a cloud based environment
Nice to haves:
- Knowledge of legal specific software for document management systems, record systems, timekeeping
- Certifications (A+, Network+, ITIL, etc.)
- Bachelor's degree
Core Benefits:
M/D/V can enroll on day one
ST/LT/Disability Insurance
Retirement Plan: 401k starts on day 1 with 50% match on employee contribution
PTO is accrued at a rate of 20 days per year. 10 paid holidays, 3 floating holidays, 5 extended sick leave days, and 5 paid health days. Unused PTO does roll-over each year (275 hour cap).
Profit sharing plan equivalent to 7.3% of base salary kicks in after 1st year
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