Operations Support

2 weeks ago


Chicago, United States Hillview Consulting Solutions Full time

Operations Support Analyst

Chicago IL

Video Interview

6+ Months



Manager Notes

Located in Chicago IL and willing to go into office 3 days per week

40 hrs/week

Payrate- $39/hr on W2

Someone who knows spanish as well


- Looking for a Growth Coach, in charge of working with specific sales team

- Acting as on-boarding / merchant support

- High caliber client facing, working with internal sales team, requires good technical skills.

- The end goal is to get merchants to be live on the platform and ready to take orders.

- EXT will enhance on-boarding experience. setting up merchants for success


- Experience with POS integration (Salesforce, Tech industry)

- 4 years degree. 1 - 3 years experience, eager to learn. Self serving, interested in Tech Sales. High Priority initiative


Posting:

looking for talented operations representatives to scale our Restaurant Signup and Early Life Cycle Operations. The Restaurant Growth Coach will provide exceptional customer service and leverage restaurant feedback to contribute to the efficiency of the Sales and Operations teams. This role is essential to growth and success.

Please note this is a 6-month contract role with the possibility of extension

What You’ll Do:

- Work with a designated sales team on a special project to help optimize their merchant signup and early lifecycle experience

- Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to:

- Account set up and verifying account information such as credentials, bank details, contact information

- Assist in menu edits and enhancements

- Upload photography

- Schedule calls with restaurant partners and train them on how to use the app, tablets/printers which including accepting, adjusting, and canceling orders

- Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience

- Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation of on a daily basis

- Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback

About You:

- Customer service background preferred, but not required

- Pleasant and personable manner -- people like working with you

- Experience with learning and solving technical problems

- Excellent written and verbal communication skills

- Proficiency with G-Suite and the ability to learn new software systems

- Must be extremely detail-oriented with superior organizational skills

- Ability to prioritize and juggle multiple activities at once

- Ability to thrive in a productive and ever changing environment with well-defined goals, but ambiguity on how to get there

- Self-driven with the ability to problem solve, and desire to learn new things

Basic Qualifications:

- At least 1 year of experience in sales, operations, account management, or similar functions

- Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points

- Outstanding work ethic and attention to detail

- Bachelor’s Degree or equivalent

- Experience with Salesforce and G-suite



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