Managed Print Service Technician

2 weeks ago

Wilson, United States Revolution Technologies Full time

Duration: 12 months+ (long-term + benefits after 30 days)

Location: Wilson, NC

Citizenship: US, Green Card

Type: W2 only NO C2C



WORK HISTORY: Service-related experience in a customer facing role

• Delivery of maintenance and repair of various products

• Interacting with customers, including presenting to executives

• IT Help Desk support

• Remote device configuration to include IT security configuration management

• Firmware deployment

• Print workflow software management and deployment

• Remote device support and diagnosis

• Service call management via call management systems (Service Now and D365 experience preferred)

• Interpretation of contractual language and obligations


TECHNICAL COMPETENCE:

• Maintenance/repair of printers and MFPs

• Printer & Multi-function device capabilities and specifications

• Excellent skills in all MS Office Suite including: word processing, spreadsheet, and presentation software (demonstratable)

• Functional understanding and administration of print driver implementation, IP protocol schema and basic network protocols

• MarkVision Enterprise software administration (Preferred) and other network deployment as well as network monitoring applications

• Comfortable developing technology standards in conjunction with the customer focused team (CFT)

• Implementing a software and hardware support strategy

• Maintaining software, and performing device configuration deployments (firmware, settings, security, and solutions via the Management Console or other network management tools)

• Demonstrated ability to apply a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions

• Strong analytical skills


PERSONAL CHARACTERISTICS:

• Ability to follow direction and work independently

• Strong interpersonal skills

• Resourceful

• Driven to self-improve/learn

• Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities-flexible

• High levels of natural and intentional organization capabilities

• Strong analytical and reasoning abilities

• Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises

• Comfortable performing multifaceted projects in conjunction with normal activities

• Self-motivated and comfortable working independently in a customer environment

• Collaborative mindset to ensure appropriate individuals are involved and communicated to

• Excellent communication skills (written and verbal)


KEY METRICS:

• Service Level Agreement Attainment

• Meter Read Capture Rate

• On-time Report Delivery

• Consumable Delivery Time

• Customer Satisfaction Scores

• Creating/Modifying Support Documentation


KEY DELIVERABLES:

• Asset Management Reporting

• Service Delivery Reporting

• Consumable Delivery Reporting

• Presentation Modifications/Updates

• Presenting Data/Material

• Key Process Flows (fleet support activity; supplies order management; service ticket creation, management and tracking; printer and MFP help desk operation, etc.)


ROLES AND RESPONSIBILITIES:

• Assistance in providing Maintenance Service and Site Management.

• Installation of consumables within onsite location.

• Tier 2 help desk support agent.

• Day-to-day problem solving and customer interface.

• Providing single point of contact for break-fix program.

• Troubleshoot and maintain devices within onsite location.

• Management of internal support processes as required.

• System asset management for installations, moves, adds, and changes.

• Consumable contact management.

• Proactive consumables management.

• Data Collection Manager (LDCM) support.

• Management Console (LMC) owner.

• Proactive and Predictive Service.

• Service call management and closure.

• Becoming proficient in utilizing any monitoring tools.

• Reporting on data from monitoring tools

• Assistance in managing customer print servers & in troubleshooting issues.

• Supporting all follow-to-print/badge print managed output and server settings associated with the service.

• Creating and maintaining printer process documentation.

• Supporting print, firmware, solution, and configuration adherence to customer standards.

• Facilitating installation, move, and disposal services.

• Initiate ad-hoc billing requests for services rendered.

• Responsible to build and grow a high trust relationship with key contacts within the customer environment.


EDUCATION:

• BA/BS degree or equivalent IT related experience

• Product certifications to service devices

• Experience in Windows print services a plus

• Experience with deploying solutions a plus

  • Managed Print Service Onsite Technical Specialist

    2 weeks ago

    Wilson, United States Revolution Technologies Full time

    Duration: 12 months revolving (annual extension)Location: Wilson, NCCustomer: Company JOB SUMMARY:Responsible for performance, maintenance, and management of the printer and MFP fleet as well as associated software solutions to the Company's satisfaction as a single point of contact to include 1st level printer support through the implementation and...

  • Automotive Service Manager

    6 days ago

    Wilson, United States Monro Muffler Brake & Service Full time

    Company Description Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice,...

  • Automotive Service Manager

    5 days ago

    Wilson, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire...

  • Automotive General Service Technician

    5 days ago

    Wilson, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc.Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and...

  • Automotive Service Manager

    3 weeks ago

    Wilson, United States Monro, Inc. Full time

    ASSISTANT AUTOMOTIVE STORE MANAGERAs a Monro Assistant Automotive Store Manager, you will be involved in all aspects of everyday store operations including the efficient, productive, and safe operation of our service bays. The Assistant Automotive Ma Service Manager, Automotive, Store Manager, Manager, Automotive Technician, Operations, Retail

  • Service Manager

    7 days ago

    Wilson, United States Quality Equipment Full time

    We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and southern Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them...

  • Service Manager

    5 days ago

    Wilson, United States Quality Equipment Full time

    We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and southern Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them...

  • HVAC Service Technician

    5 days ago

    Wilson, United States Atlantic Constructors, Inc. Full time

    Job DescriptionJob DescriptionAt ACI we build our company and our culture not by counting people, but by making our people count!Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50...

  • Service Technician

    7 days ago

    Wilson, NC, United States Quality Equipment Full time

    We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve...

  • Service Technician Mechanic

    7 days ago

    Wilson, United States Quality Equipment, LLC Full time

    Job DescriptionJob DescriptionWe are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our...

  • Tool and Die Tech

    3 days ago

    Wilson, United States ResourceMFG Full time

    summary ResourceMFG is searching for a Tool and Die Tech for the Gordonsville area! Second Shift: 4:00pm - 12:00 am Pay based on Experience: $18.25- $28.00 per hour The essential duties of the tool and die technician include but are not limited to: the maintenance and service of manufacturing tooling (Progressive Dies, Blanking Dies, and Emboss Dies) by...

  • Service Manager

    7 days ago

    Wilson, United States Quality Equipment, LLC Full time

    Job DescriptionJob DescriptionWe are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our...

  • Service Manager

    7 days ago

    Wilson, NC, United States Quality Equipment Full time

    We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and southern Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them...

  • Service/Lube Technician

    3 weeks ago

    Wilson, United States S.T. Wooten Corporation Full time

    Job DescriptionJob DescriptionJOB LOCATION: Based out of Wilson, NCPRIMARY FUNCTION: With minimal direct supervision, the position will require the operation of a service truck with a capacity of at least 26,001 GVW on public streets and highways as well as construction sites to transport and deliver, including but not limited to, lubricants and fuels....

  • Pharmacy Technician I/II

    3 weeks ago

    Wilson, United States Carolina Family Health Centers Full time

    Come join our Family and be part of providing healthcare In the CommunityFor the Community. Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellencewhere patients come first. Regardless of an individuals ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care. As a...

  • Technician Assistant

    2 months ago

    Wilson, United States Vets Pets Full time

    Job DescriptionJob DescriptionTechnician Assistant ResponsibilitiesGeneral Posting (Several locations)• As an Veterinary Technician Assistant, you will provide valuable support to our veterinary technicians and veterinarians in delivering exceptional care to our animal patients• This role is vital to maintaining a smooth workflow and ensuring the comfort...

  • Commercial Pest Control Technician

    7 days ago

    Wilson, United States Rollins Full time

    ** Commercial Pest Control Technician** **Job Category****:** Outside Service Technician **Requisition Number****:** COMME025476 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Commercial Service Technicians** are committed to this purpose. Orkin is the pest...

  • Commercial Pest Control Technician

    7 days ago

    Wilson, United States Rollins Full time

    ** Commercial Pest Control Technician** **Job Category****:** Outside Service Technician **Requisition Number****:** COMME025476 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Commercial Service Technicians** are committed to this purpose. Orkin is the pest...

  • Electric Technician

    5 days ago

    Wilson, United States Prostar Services Inc. Full time

    Job DescriptionJob DescriptionProstar Services Inc. is currently hiring for a full-time Electric Technician - Electrician to work on HVAC installs and repairs in the Wilson, NC area. This position typically works Monday - Friday, 8 am - 5 pm. There is a weekend rotation for on-call emergency services. We pay our Electric Technicians - Electricians a...

  • Combo Service Manager

    7 days ago

    Wilson, United States Orkin Full time

    Overview: Were the Industry Leader Because of Leaders Like You. When youre an Orkin Service Manager, youre quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a pro at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You...