Project Coodinator

Company Summary

Metron is a leading provider of AI enabled smart water management solutions that provide our customers with best-in-class, real-time water use intelligence. Metron offers both the hardware required to monitor water usage and identify costly leaks as well as WaterScope, our advanced water data software that evaluates water usage and allow our customers to quickly and easily identify risks, reduce consumption, and ultimately, increase property values. With over 30 years providing smart water solutions, Metron now has over 8,000 networked customers and 500,000 installed network devices that have saved over one billion gallons of water through enhanced efficiencies, usage reductions and leak mitigation.

Commercially, Metron is one of the fastest growing companies within the digital water space, having achieved market-leading year-over-year growth. In 2019, Metron Farnier partnered with XPV Water Partners, the world’s leading Water investor. XPV has extended the investment horizon based on their conviction in Metron’s growth potential. Metron has the technology in place to execute on the next phase of the growth plan – there is significant opportunity within other Real Estate market segments and with Utilities.

Join Metron in the mission to transform water technology At Metron, we provide cutting-edge solutions to the most critical water challenges. As a leading player in the water technology industry, we operate globally to deliver innovative data insights, coupled with best-in-class hardware solutions to help governments and companies manage water effectively and efficiently. We are seeking passionate, self-starters to join our Customer Excellence team

Position Overview

The Project Coordinator will play a critical role in our commitment to Customer Excellence. The Project Coordinator will coordinate the onboarding and implementation of Metron Products, setting up our customers for success as they begin their journey with Metron.

Key Responsibilities

Project Planning and Design:

• Define project scope, goals, and deliverables that support successful new installations and existing maintenance for Real Estate and Utility customers.
• Develop full-scale project plans and associated communications documents.

Execution and Monitoring:

• Lead the planning and assignment of project tasks and resources.
• Manage project resources using internal field service and external contractors.
• Facilitate project meetings effectively to ensure all parties are prepared, informed and have all the details to successfully complete the project.
• Provide project updates to relevant stakeholders, managing expectations, and ensuring timely completion.
• Provide customer training during and at the completion of the project.
• Track costs and expenses of the project, reviewing all invoices for accuracy and change orders to support changes in estimates vs. actual.
• Analyze the profitability of the project and make sound decisions and recommendations for improvements in Metron project management.

Project Team Resource Management:

• Manage timelines and resources to deliver projects on time.
• Delegate tasks and responsibilities to appropriate personnel.
• Hold resources accountable to the work assigned.
• Coordinate multiple projects, deliverables and schedules that support all work requested, making recommendations for changes as needed.

Risk Management:

• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using Resource Guru.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.

Quality Assurance:

• Ensure project deliverables meet quality standards.
• Work with PM team to discuss project postmortems and create recommendations
• Will need to quickly learn products with an aptitude for hardware and software technologies.

Stakeholder Communication:

• Develop and maintain strong relationships with all project stakeholders: Customer, Leadership, Contractors
• Coordinate dates with all parties ensuring that product deliveries and installations run smoothly.
• Communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Escalate critical issues to leadership in a timely manner.

Qualifications

Education:

• Bachelor's degree and/or PM certifications a plus

Experience:

• At least 3 years of tech support, customer service or project management. 1-2 years of experience in project management required

Technical Skills:

• Skilled in working with and learning software systems like Excel, Salesforce and Zendesk
• Excel at guiding customers with installation, troubleshooting and technical hardware/software configuration.

Soft Skills:

• Excellent problem-solving and critical thinking abilities.
• Detail oriented and able to manage multiple projects and deadlines
• Ability to work effectively in a collaborative, cross-functional team environment.
• Must be comfortable with customer in person meetings and online meetings
• Dedicated to finding new and better ways to improve customer experience and drive customer excellence across the organization

Benefits and Compensation

Estimated salary range: $60,000 to $75,000. Competitive compensation package with Medical, Dental, Vision plans, 401(k) with company match, catered lunches daily, a pet-friendly environment and paid time off.

Company Culture and Mission

Metron is committed to fostering an inclusive environment where diversity, equity, and inclusion drive innovation. We embrace initiatives that promote employee well-being. We are proud to be an Equal Employment Opportunity and Affirmative Action workplace, prohibiting discrimination and harassment of any kind.

Join the Metron team today Be part of a team that creates advanced technology solutions to transform water usage, conservation, and re-use. Our products and services impact public utilities, industrial sectors, residential areas, and commercial buildings. Partner with us to tackle global water challenges with ingenuity and dedication.