Senior Client Communications Manager

1 month ago

Smithfield, United States Fidelity TalentSource LLC Full time



Job Description:

The Role:

Are you looking for a role that helps drive engagement and educates clients as they plan for and envision their retirement? Do you want to be part of a team that is delivering innovative, interactive digital educational product content?

As the Senior Client Communications Manager (or Client Communications Director depending on experience), you will be an essential part of the FILI Client Engagement team responsible for supporting digital client content across multiple touchpoints for annuities and life insurance products. You will work closely with the other team members to help drive customers into the top of the funnel and expand FILI s reach by providing innovative educational content. You will accomplish this by:

  • Developing and presenting go-to-market strategies and learning agendas for assigned products
  • Utilizing data and research to inform strategic recommendations and opportunities including marketing briefs
  • Maintaining consistent product messaging throughout all platforms that is jargon-free, concise, and demonstrates product value/benefits
  • Collaborating and partnering with appropriate teams across Wealth (i.e., Marketing, Publishing/UXD, Product, Distribution, Actuary) to understand potential content needs and updates
  • Leading internal business partner reviews including compliance, agency, publishing & myFIT
  • Articulating status of projects, including metrics, to key stakeholders

The Expertise & Skills You Bring:

  • Bachelor s degree or equivalent experience preferred
  • Minimum of five years in digital marketing and/or marketing communications role
  • Knowledge of B2C digital marketing touchpoints including SEO, email, social media, video, and web
  • Experience using data to drive engaging client content
  • Self-directed and capable of managing multiple projects with varied complexities simultaneously
  • Ability to successfully collaborate and build trust with key partners
  • Excellent oral/written communication and presentation skills
  • Proficient with Adobe, eReview, Workfront, and Jira, a plus
  • Basic understanding of annuities/insurance products and agile, a plus

The Team:

As part of the FILI Client Engagement team, this role plays a pivotal role in supporting the Wealth/FILI goals: drive core business, big plays, and opportunistic investing. Your work will support FILI s overall strategy by helping deliver highly effective digital content for our clients. We strive to provide educational client content that will help drive meaningful planning conversations through test and learn opportunities. In summary, we are looking for an individual who will own the outcome of their work from start to finish, collaborate with multiple groups, and help identify opportunities to bring our digital client content to the next level.





Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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