Content Production Vendor Ops Manager

4 weeks ago

San Bruno, United States US Tech Solutions Full time

Duration: 8 Months Contract



Job Description:

  • The team creates, manages, and maintains help content across various scaled support levers. The team collaborates cross-functionally to streamline communications and operations, and optimizes processes for large-scale help initiatives, ensuring efficiency throughout the support system.


Responsibilities:

  • Manage operations workflow, forecasting, and delivery for a vendor workforce, while monitoring progress against goals and managing operations to meet and exceed KPIs.
  • Deep dive and perform root cause analysis to understand the drivers for low performance and partner with the vendor supplier to drive improvement.
  • Partner with the stakeholders to develop and socialize scalable metric documentation.
  • Track vendor performance against key metrics (KPIs). Address performance issues promptly and collaborate with vendors to implement corrective actions.
  • Support a global quality assurance program, driving consistency and continuous improvement across writing quality, and process adherence.
  • Create new and refine existing scalable documentation as processes change; develop comms to ensure that all impacted stakeholders and teams are aware of any updates.


Experience (Mandatory):

  • 5+ years of experience in program management.
  • Ability to understand data, use content management systems (CMS), and make data-driven decisions.
  • Ensuring accuracy and quality in content production and delivery.
  • Experience with project management methodologies and tools.
  • Ability to manage multiple projects simultaneously and ensure content is delivered on time.
  • Ability to influence others with excellent written and verbal communication skills, including presentation development and delivery.



Experience (Desired):

  • Experience operating within support organizations.
  • Experience with vendor management.
  • Proven ability to work with our partners (Vendor Operations and vendor agents) in a positive, productive way that encourages collaboration.
  • Ability to work globally and cross-functionally in an ambiguous environment.
  • Excellent problem-solving skills and impeccable business judgment.


Skills:

  • Program Management
  • Content Operations
  • Vendor Management



Education:

  • Bachelor's degree or equivalent practical experience.



About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Recruiter Details:

Name: Devesh

Email: devesh@ustechsolutionsinc.com

Internal Id: 24-10372

  • Content Production Vendor Ops Manager

    4 weeks ago

    San Bruno, United States US Tech Solutions Full time

    Duration: 8 Months ContractJob Description: The team creates, manages, and maintains help content across various scaled support levers. The team collaborates cross-functionally to streamline communications and operations, and optimizes processes for large-scale help initiatives, ensuring efficiency throughout the support system. Responsibilities:Manage...

  • Content Moderation Ops Manager

    4 weeks ago

    San Bruno, United States US Tech Solutions Full time

    Job Title: Content Moderation Ops Manager Location: San Bruno, CA-Hybrid (3 days onsite every week) Duration: 5+ months contract Job Description: Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives. Responsibilities: Project Management: Build detailed project plan with clear...

  • Content Moderation Ops Manager

    3 weeks ago

    San Bruno, United States US Tech Solutions Full time

    Job Title: Content Moderation Ops Manager Location: San Bruno, CA-Hybrid (3 days onsite every week) Duration: 5+ months contract Job Description: Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives. Responsibilities: Project Management: Build detailed project plan with clear...

  • Content Moderation Ops Manager

    4 weeks ago

    San Bruno, CA, United States US Tech Solutions Full time

    Job Title: Content Moderation Ops Manager Location: San Bruno, CA-Hybrid (3 days onsite every week) Duration: 5+ months contract Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives. Project Management: Build detailed project plan with clear deliverables, owners, and timeline. Own...

  • Content Moderation Ops Manager

    4 weeks ago

    san bruno, United States US Tech Solutions Full time

    Job Title: Content Moderation Ops ManagerLocation: San Bruno, CA-Hybrid (3 days onsite every week) Duration: 5+ months contract Job Description:Working with cross-functional team to drive actions, track prog...

  • Content Moderation Ops Manager

    3 weeks ago

    san bruno, United States US Tech Solutions Full time

    Job Title: Content Moderation Ops ManagerLocation: San Bruno, CA-Hybrid (3 days onsite every week) Duration: 5+ months contract Job Description:Working with cross-functional team to drive actions, track prog...

  • Content Moderation Ops Manager

    4 weeks ago

    San Bruno, CA, United States US Tech Solutions Full time

    Job Title: Content Moderation Ops Manager Location: San Bruno, CA-Hybrid (3 days onsite every week) Duration: 5+ months contract Job Description: Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives. Responsibilities: Project Management: Build detailed project plan with clear...

  • Head of Event Content Strategy

    2 weeks ago

    San Francisco, United States Atlassian Full time

    Overview: **Working at Atlassian** Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually,...

  • Content Moderation Ops Manager

    3 weeks ago

    San Francisco, United States US Tech Solutions Full time

    Duration: 5+ months contract Job Description:Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives. Responsibilities:Project Management: Build detailed project plan with clear deliverables, owners, and timeline.Own overall documentations of all project assets and resources.Data Insights:...

  • Content Moderation Ops Manager

    4 weeks ago

    San Francisco, United States US Tech Solutions Full time

    Duration: 5+ months contract Job Description:Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives. Responsibilities:Project Management: Build detailed project plan with clear deliverables, owners, and timeline.Own overall documentations of all project assets and resources.Data Insights:...

  • Content Moderation Ops Manager

    4 weeks ago

    San Francisco, United States US Tech Solutions Full time

    Duration: 5+ months contract Job Description:Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives. Responsibilities:Project Management: Build detailed project plan with clear deliverables, owners, and timeline.Own overall documentations of all project assets and resources.Data Insights:...

  • Content Moderation Ops Manager

    3 weeks ago

    San Francisco, United States US Tech Solutions Full time

    Duration: 5+ months contract Job Description:Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives. Responsibilities:Project Management: Build detailed project plan with clear deliverables, owners, and timeline.Own overall documentations of all project assets and resources.Data Insights:...

  • Vendor Management Lead

    3 days ago

    San Francisco, United States Affirm Full time

    Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. **What You'll Do** - Manage a network of BPO vendors who serve our Fraud Ops team; hold vendors accountable to Key Performance Indicators which include, but are not limited to: SLAs,...

  • (USA) Senior Manager, UX Design Content

    2 months ago

    SAN BRUNO, United States Walmart Full time

    What you'll do... Senior Manager, UX Content Design (Enterprise Services)About the Team. Our team builds products to enhance the lives of millions of Americans. We create richly compelling digital experiences for customers and members, whether they a UX, Manager, Enterprise, Senior, Content, Design, Technology, Retail

  • Content Marketing Manager

    4 weeks ago

    San Francisco, United States Sticky Full time

    Reports to: Director of Product Marketing Location: Remote - (Accepting applicants from CA, FL, GA, NC, TX, UT, WA, CO) Position Type: Full Time Who We Are: sticky.io is a leading billing and payments platform designed for growing ecommerce brands. Navigating the complexities of modern ecommerce requires understanding diverse customer segments, delivering...

  • Manager, Vendor Management

    4 weeks ago

    San Mateo, United States ICONMA Full time

    Manager, Vendor Management III Location: Foster City (hybrid) Duration: 12 monthsDescription: We are currently seeking an individual to help support the operations within the Vendor Relationship Management (VRM) group. As a team member you will be a key contributor to a fast-paced team responsible for the management of drug development vendors.The successful...

  • Temporary Product Content Manager

    4 weeks ago

    San Francisco, United States OLLY Full time

    WE'RE HERE TO BRING DELIGHT TO THE WORLD OF NUTRITION OLLY is a fast-growing company working to bring simplicity and delight to the world of nutrition. Yes, stuff like vitamins and probiotics. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can't have happy without healthy. And isn't true happiness...

  • Temporary Product Content Manager

    3 weeks ago

    San Francisco, United States OLLY Full time

    WE'RE HERE TO BRING DELIGHT TO THE WORLD OF NUTRITION OLLY is a fast-growing company working to bring simplicity and delight to the world of nutrition. Yes, stuff like vitamins and probiotics. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can't have happy without healthy. And isn't true happiness...

  • Copywriter, YouTube Channel Manager, and Affiliate Marketer

    4 days ago

    San Diego, United States Ops Designed Full time

    Ops Designed is a sales process design and automation consultancy. We help clients design and build a streamlined sales process using the Pipedrive CRM, Zapier, and other web-based tools.Our company was founded in 2020 and is composed of a core team of three kickass women: Liz Peterson, Founder and Jane-of-all-trades, and our incredible developers Olena and...

  • Senior Product Manager

    7 days ago

    San Diego, United States Seismic Full time

    Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Career's page. Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s...