Asset Protection Area Supervisor

2 weeks ago

Houston, United States WSS Eurostar, Inc. Full time

ABOUT WSS:


WSS has been the leading retailer of footwear, apparel, and accessories since its establishment in 1984. With over 100 stores nationwide, WSS offers thousands of styles from top-name brands, delivering exceptional customer service and setting the standard for value and style in the "Best Neighborhood Store" concept. In 2021, Foot Locker, Inc. successfully completed its acquisition of WSS. As a prominent retailer of athletic shoes and apparel, Foot Locker's acquisition of WSS enables the expansion of its presence into the casual footwear market. WSS is committed to becoming the ultimate Neighborhood Store, fostering authentic connections with local communities, and providing unparalleled service and value to Hispanic communities across the country. To learn more, please visit www.shopwss.com.


POSITION OVERVIEW:


Please note: There are 2 available positions. Locations: Houston & San Antonio, TX


This position, under the direction of the Asset Protection Director, will embody the “do the right thing” mentality by protecting people, assets, and our brand. The position will require the individual to work in an energized, fast paced environment focused on creating safe settings for our employees, teams, and customers; this is critical to driving our brand power, enduring customer relationships, and exuding our commitment to team and values. Enterprise thinking and working with cross-functional teams and external partners will be part of this role’s daily function. APAS is responsible for direct support of the assigned APAM including shrink reduction, training, and support of the AP Agent staff. The Asset Protection Area Supervisor must be professional, courteous, and able to effectively communicate.  


ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Duties and projects as directed by APAM, Director, AP & Vice President, AP.
  • Support field teams as needed to ensure that stores have adequate APA coverage.
  • Assist in recruiting and hiring APA within assigned area.
  • Engage theft suspects (if certified on RECOM) when in store; ensuring all current WSS policies and procedures are followed.
  • Assist in continuing education and training of the CO’s & AP Agent (APA) – PRIORTY.
  •  Area Shrink Captain - Train, coach, and teach all store staff about Shrink & Shrink Reduction tactics.
  • Ensure store staff are aware of all Safety related policies & procedures.
  • Assist with the BOLO alerts for theft/robbery suspects that are likely to target other stores within the immediate area. Provide photos for law enforcement if requested or needed to complete a report or arrest.
  • Report any policy violations or inappropriate activity observed to APAM.
  • Communicate with CO & APA to ensure all incidents involving ECS are reported and properly documented.
  • Collaborate with cross functional teams to develop localized plans and efforts to address high impact cases.
  • Proactively monitor controls to identify potential causes of habitual offender activity within specific locations.
  • Communicate and assist ORC team as needed.
  • Attend and participate in district/area weekly and monthly meetings.
  • Train with APAM & DM on a weekly basis in store specific skills in preparation for next level assignments.
  • Spend time weekly understanding company exception reports and improving skills in research via APTOS.
  • Produce weekly Pilferage, ECS and Recovered Mismates report from the area and email to your APAM. Teach Store Staff how to properly report all Shrink Fields.
  • Provide a weekly duty report for all activities that occurred in the district. The report shall include all relevant information and what action if any was taken. Accurate and complete reports are mandatory.
  • Be available and ready to respond to any store within the area as directed by APAM.
  • Effectively communicate and partner (teach, coach, and inspire) throughout area of responsibility to execute AP, safety, and operations.
  • Follow corporate guidelines and applicable state and federal laws when dealing with customers or employees suspected of stealing from the company.
  • Demonstrate commitment to company goals through a management style that promotes honest, open-door communications; supportive of total customer service in an effort to foster teamwork.
  • Conduct a minimum of 3 shipment audits of each assigned store per quarter, work alongside management to ensure all discrepancies are properly recorded.
  • Participate in all Inventories in the district/area. Scan, audit, and recount.



QUALIFICATION REQUIREMENTS


To perform this job successfully, the candidate must be able to multi-task and prioritize work in a fast-paced environment. This individual must be a self-starter who needs little to no guidance on the basics of retail math and analysis. The requirements above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE REQUIREMENTS


  • High School Diploma required. Associate or bachelor’s degree preferred.
  • Minimum 2 years’ experience in an Asset Protection supervisory role.
  • Knowledge of surveillance systems. Familiarity with CCTV surveillance strongly preferred.
  • Strong leadership, analytical, and communication skills required.
  • Team management- Manage labor hours, stay compliant with all wage laws, and provide weekly work schedules to team members.
  • Uphold honest & ethical behavior at all times.
  • Periodic travel may be required for out of state locations.


 

ABOUT WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.


Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas, and Florida. October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.


WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


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