Enterprise Implementation Lead

3 weeks ago

Miami, United States Benchmark Analytics Full time

*This is a remote opportunity and seeking candidates in Miami, Orlando, or Tampa, FL to support our clients.


Who We Are:


Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago, we’ve developed the world’s largest multi-jurisdictional officer performance database, and the only research-driven, evidence-based early intervention system available in policing today.


We’re also the only provider of a fully integrated, cloud-based Software-as-a-Service (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a single-source solution for all operational needs, driving extensive efficiency gains and providing best-in-class advanced analytics and insights.


Benchmark Analytics provides a comprehensive, all-in-one solution that is advancing police force management through state-of-the-art technology and market-leading data and analytics.


The Role:


In this vital customer-facing role, you will drive the implementation of our system with patience as well as sense of urgency. You’ll leverage a consultative project management approach to the implementation, use acquired knowledge in enterprise SaaS configuration techniques, apply best practice roll-out strategies, and conduct training with police and other government agencies. You have an interest in working with police and government agencies to understand their operational context and provide a software experience that exceeds their expectations.


Our ideal candidate loves problem-solving, understands that the details are key, and enjoys digging into them with a transparent and collaborative approach. Data- and analysis-driven candidates will have multiple opportunities to exercise those skills to contribute to other projects within the Customer Operations group.


In addition to managing our growing customer base, you will work with the Director of Enterprise Implementation to enhance current processes.


Responsibilities:

  • ​​Lead the implementation of the Benchmark Management System for 3 – 5 Enterprise Customers
  • ​Define customer requirements to develop and maintain a project plan; collect workflows, documents, and procedures to verify proper product usage and guide them through the implementation
  • ​Provide regular communication with customers regarding implementation progress and provide support for live modules
  • Serve as a Voice of Customer between our engineering / product teams and our customers/system users.
  • ​Identify risk and lead internal escalations to address/mitigate
  • Thoroughly test and ensure accurate product implementation
  • ​Create and deliver customer training and documentation
  • ​Drive internal improvements including solution and creation of training materials to drive change


Job Qualifications:

  • Relatable experience in the technical and business process tasks of configuring customers on software platforms
  • ​Demonstrates innovative and experimental mindset
  • Excellent oral and written communication skills, experience communicating with executive stakeholders
  • ​Strong logical, analytical, and reasoning abilities. Extremely detail oriented
  • ​Naturally process-oriented and driven
  • Independent – enjoys taking on new challenges and running with them
  • ​Likes working in a collaborative environment with a small team
  • ​Enjoys fast-paced, intensive work environment
  • ​Knowledge of JSON is a plus.
  • ​Proficiency in Salesforce, Confluence, JIRA a plus.
  • Bachelor’s degree preferred; Master’s degree is a plus
  • 4+ years of relevant technology/software implementation serving 
  • 2+ years in a SaaS environment, preferably with Enterprise customers
  • Project management certifications: PMP preferred
  • Speak and write fluently in Spanish
  • Reside in FL


The Ideal Candidate will also be:

  • Comfortable under pressure, with high-stakes deadlines in a fast-paced environment
  • Able to interpret and communicate complex concepts clearly to non-technical team members
  • Able to communicate concisely and persuasively with customers, engineers, and product managers
  • ​Fearless about learning with a service mindset
  • Passionate about supporting the application of big data into consumable tools and a commitment to understanding and improving outcomes in the public sector


What We Offer:

  • A competitive salary and benefits package.
  • Unlimited paid time off (PTO)
  • Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone).
  • Medical, dental, and vision plan offerings along with 401(k).
  • Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.
  • Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.
  • The satisfaction that comes with being part of a solution that has real impact in the world.
  • A diverse workforce and inclusive environment that embraces unique contributions and experiences.
  • An empowered culture that encourages creativity and professional growth.


How to Apply:

  • Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members.
  • Unfortunately, we are not able to sponsor employment visas at this time, so we can only accept applications from candidates who are authorized to work in the U.S.
  • If interested, please email your resume to Jacob.kime@benchmarkanalytics.com.

  • Enterprise Implementation Specialist

    1 month ago

    Miami, United States Benchmark Analytics Full time

    About the RoleWe are seeking an experienced Enterprise Implementation Lead to join our team at Benchmark Analytics. As a key member of our Customer Operations group, you will be responsible for driving the implementation of our system with our enterprise customers.As an Enterprise Implementation Lead, you will leverage your consultative project management...

  • Enterprise Implementation Lead

    1 month ago

    miami, United States Benchmark Analytics Full time

    *This is a remote opportunity and seeking candidates in Miami, Orlando, or Tampa, FL to support our clients. Who We Are:Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by...

  • Enterprise Implementation Lead

    1 week ago

    miami, United States Benchmark Analytics Full time

    *This is a remote opportunity and seeking candidates in Miami, Orlando, or Tampa, FL to support our clients. Who We Are:Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by...

  • Enterprise Implementation Lead

    4 weeks ago

    Miami, United States Benchmark Analytics Full time

    *This is a remote opportunity and seeking candidates in Miami, Orlando, or Tampa, FL to support our clients. Who We Are:Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by...

  • Enterprise Engineering/Technical Lead

    1 week ago

    Miami, Florida, United States ManTech Full time

    Job Title: Enterprise Engineering/Technical LeadManTech is seeking a highly motivated and experienced Enterprise Engineering/Technical Lead to join our team in Doral, FL.Responsibilities:Oversee a portfolio of IT projects in a large, complex IT enterprise for a DoD customer (USSOUTHCOM).Provide technical direction to project leads for numerous concurrent IT...

  • Enterprise Engineering/Technical Lead

    4 days ago

    Miami, Florida, United States ManTech Full time

    Job Title: Enterprise Engineering/Technical LeadJob Summary:ManTech is seeking a highly skilled Enterprise Engineering/Technical Lead to join our team in Doral, FL. The successful candidate will oversee a portfolio of IT projects in a large, complex IT enterprise for a DoD customer (USSOUTHCOM).Responsibilities:* Provide technical direction to project leads...

  • Enterprise Architect Lead

    4 weeks ago

    Miami, Florida, United States Peraton Full time

    Job Title: SCITES Lead Enterprise ArchitectJob Summary:Peraton is seeking a highly qualified candidate to fill the Lead Enterprise Architect role on the SCITES (USSOUTHCOM CYBER INFORMATION TECHNOLOGY ENTERPRISE SERVICES) project. The successful candidate will be responsible for leading the architecture and engineering teams to deliver a broad spectrum of...

  • Enterprise Systems Administration Lead

    1 week ago

    Miami, Florida, United States SAIC Full time

    SAIC is seeking an experienced individual to support the U.S. Southern Command's Cyber IT Enterprise Services (SCITES) program.The selected candidate will lead a team responsible for systems administration of platforms installed throughout the USSOUTHCOM Area of Responsibility (AOR). Key responsibilities include ensuring the operation of the enterprise meets...

  • Java Technical Lead

    4 weeks ago

    Miami, United States Irvine Technology Corporation Full time

    Java Technical Lead (Enterprise API/AWS)We have an immediate need for a Java Technical Lead (Enterprise API/AWS) to join a premier management consulting firm for a 12-month contract that is remote capable. The hands-on Architect will lead enterprise API and support a large project to migrate multiple applications to AWS on the API team, with focus on...

  • Java Technical Lead

    4 weeks ago

    Miami, United States Irvine Technology Corporation Full time

    Java Technical Lead (Enterprise API/AWS)We have an immediate need for a Java Technical Lead (Enterprise API/AWS) to join a premier management consulting firm for a 12-month contract that is remote capable. The hands-on Architect will lead enterprise API and support a large project to migrate multiple applications to AWS on the API team, with focus on...

  • Java Technical Lead

    3 weeks ago

    Miami, United States Irvine Technology Corporation Full time

    Java Technical Lead (Enterprise API/AWS)We have an immediate need for a Java Technical Lead (Enterprise API/AWS) to join a premier management consulting firm for a 12-month contract that is remote capable. The hands-on Architect will lead enterprise API and support a large project to migrate multiple applications to AWS on the API team, with focus on...

  • Java Technical Lead

    3 weeks ago

    Miami, United States Irvine Technology Full time

    Java Technical Lead (Enterprise API/AWS)We have an immediate need for a Java Technical Lead (Enterprise API/AWS) to join a premier management consulting firm for a 12-month contract that is remote capable. The hands-on Architect will lead enterprise API and support a large project to migrate multiple applications to AWS on the API team, with focus on...

  • Enterprise Solutions Manager

    1 week ago

    Miami, Florida, United States KPMG Full time

    Job SummaryKPMG is seeking a seasoned Enterprise Solutions Manager to lead multiple client service delivery teams in the execution of engagements. The ideal candidate will have a strong background in Oracle FCCS and experience in process reengineering, designing and implementing business performance management applications.Key ResponsibilitiesLead client...

  • Enterprise Architect Position

    1 month ago

    Miami, Florida, United States Symbiotic Consulting Group LLC Full time

    Enterprise Architect OpportunityWe are seeking an experienced Enterprise Architect to join our team at Symbiotic Consulting Group LLC. As an Enterprise Architect, you will play a key role in shaping our company's technology strategy and ensuring the alignment of our IT infrastructure with our business goals.Key Responsibilities:Develop and implement a...

  • SAP HANA Implementation Lead

    3 weeks ago

    Miami, Florida, United States The Dignify Solutions LLC Full time

    SAP HANA Implementation LeadThe Dignify Solutions LLC is seeking a highly skilled SAP HANA Implementation Lead to lead the cutover strategy, planning, and execution for a large-scale S/4HANA implementation. As a key member of our team, you will be responsible for facilitating discussions, negotiating mutually beneficial solutions, and ensuring a seamless...

  • Enterprise Architect

    3 days ago

    Miami, United States ServiceNow Full time

    Unlock the Power of ServiceNowAt ServiceNow, we're seeking a talented Enterprise Architect to join our team. As a key member of our pre-sales organization, you'll work closely with customers to develop cross-functional strategies and solutions that drive business value.Key Responsibilities:Engage with customer executives to identify pain points and...

  • Endpoint Operations Lead, VP

    3 weeks ago

    Miami, Florida, United States Blackstone Group Full time

    Job Title: Endpoint Operations Lead, VP - Enterprise TechnologyBlackstone Group is seeking a highly skilled Endpoint Operations Lead, VP - Enterprise Technology to join our team. As a key member of our IT organization, you will be responsible for overseeing the strategic direction and execution of endpoint initiatives that enhance the user experience with...

  • Enterprise Architect

    4 weeks ago

    Miami, United States Symbiotic Consulting Group Full time

    THIS WILL BE AN ONSITE ROLE. PLEASE APPLY ONLY IF YOU ARE LOCATED IN MIAMI, FL AREA!!!Our client is seeking an Enterprise Level Architect to set the strategy, vision and plans in place to help them achieve their business objectives. This individual will use their leadership experience at architecture level, business side knowledge and IT/ technical knowledge...

  • Surgical Trauma Specialist

    1 month ago

    Miami, United States HCA Enterprise Full time

    About the RoleHCA Enterprise is seeking a highly skilled Trauma Surgeon to join our team at Kendall Regional Medical Center.Key ResponsibilitiesProvide surgical care to critically injured patients in the trauma unitCollaborate with a multidisciplinary team to develop and implement treatment plansParticipate in quality improvement initiatives to enhance...

  • Enterprise Applications Engineer

    4 days ago

    Miami, Florida, United States Fox Rothschild Full time

    Job SummaryThe Enterprise Applications Engineer will be responsible for the daily monitoring, support, and maintenance of existing enterprise-wide applications, including document management, timekeeping, accounting and billing, information and compliance, litigation support applications, and other related systems.Leads projects related to updating or...