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Uipath L3 Support @ Charlotte-NC/Dallas – TX/ North Brunswick – NJ

1 month ago

Charlotte, United States Themesoft Inc. Full time

Location: Charlotte-NC/Dallas – TX/ North Brunswick – NJ (Hybrid 3 days office)

JD- Looking for strong Uipath resource who can do L2/L3 support.

• Responsible for Automation Project Support

• Attend deployment meetings to understand the necessary requirements of each project

• Create NAS drives (shared folders) along with necessary permissions

• Request and configure Bot Runner accounts with correct entitlements

• Request and configure Application ID’s

• Install and configure necessary project applications on our servers

• Create requests for new databases as well as proper permissions

• Request firewall rules for access to applications, databases, and websites

• Maintain a great working relationship with our Business Line Leaders

• Responsible for Incident Management

• Participate in on-call rotation to infrastructure & automation support

• Accept incidents within our SLA and work them to resolve

• Work with our development team to ensure automation jobs are running and performing as expected

• Responsible for Change Management

• Create RFC’s in ServiceNow for code migrations and fixes/enhancements

• Assign the proper tasks to development team for validations

• Accept code migration task and complete per the developer’s instructions

• Update the change notes and perform closure of change tasks and main change

• Infrastructure Support

• Ensure our server environment is performing at a high level and is resilient to changes in the environment (DR, Device Pools)

• Work closely with our internal partners as well as our vendors.

• Be ready for application updates and modifications

• Participate in Vendor calls and troubleshooting sessions

• Perform RCA with our development teams, internal teams as well as our vendors