Logistics Account Manager
Found in: Appcast US C2 - 2 weeks ago
Join our team at Vantage Logistics as an Account Manager, where you'll play a pivotal role in managing our customer accounts, maintaining customer relationships, providing excellent customer service, and selling our services. Account Managers hold thorough knowledge of third-party logistic companies, represent the company’s brand, and are always customer focused.
What You’ll Do:
- Run reports through the internal Transportation Management System (TMS)
- Customer account oversight and management
- Understand the prospect to customer lifecycle
- Self-starter in lead generation through creative avenues- Including external websites, social media platforms, and lead generating systems
- Understand how to pursue prospects
- Understand how to provide value to customers and prospects to gain a larger platform for sales
- Conduct sales calls with new prospects to develop relationships and continuously update the CRM to build your own book of business
- Verify necessary information regarding customers, including sales, customer freight, and required carrier information
- Maintain customer relationships and expand customer base to eventually own accounts
- Negotiate with customers and prospects rates for lanes opportunities
- Communicate with sales and management team any account updates
- Thorough understanding of the logistics market to provide competitive pricing to customers
- Communicate and provide solutions to customers for issues that arise with their freight
- Make outbound calls and take inbound calls
- Know when management needs to be involved
- Abide by the company policies and procedures
- Other duties as assigned
Qualities of an Account Manager:
- Self-Motivated
- Financially Driven
- Personable
- Flexible
- Organized and Detail Oriented
- Problem-Resolution Expert
- Disciplined
- Team Player
- Ability to Multitask
Vantage’s Ideal Candidate:
Vantage’s ideal candidate is someone who understands the value of a third-party logistics company with operational and sales experience. Someone who is looking for a fast-paced environment and to pursue the next step in a company that provides a career path. Someone who is a self-starter, has the ability to multi-task, and is financially motivated.
Requirements and Skills:
- High School Diploma or equivalent education
- Preferred 1-2 years minimum of Account Management experience in the supply chain industry
- Experience in a fast-paced environment
- CRM, TMS and Microsoft Office experience
- Exceptional written and verbal communication
- Negotiation skills and tactics
This role is 100% on-site in Sunbury, OH.
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