MSP System Engineer

Found in: Appcast US C2 - 2 weeks ago

Santa Fe Springs, United States SPN Networks, Inc Full time

Growing MSP is looking for a System Engineer. 

Join a hardworking team of IT professionals dedicated to helping our customer's leverage technology to secure and grow their businesses. 


As a System Engineer, you’ll be responsible for working in a team environment in a mentorship capacity and will handle escalation requests from the service desk and field engineers.  

All our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. 

 

The System Engineer must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes. The System Engineer position requires dedication, persistence, effective utilization of provided resources, and the ability to deliver superior customer service.  

 

About SPN Networks 

SPN Networks is a company that was started 20 years ago, and it was built by forging solid relationships with our customers. We all enjoy working hard, and at the same time, we like to hang out as often as we can to share a company meal. We would classify our office environment as a Family where everyone is here to support each other, and the owner has an open-door policy. We expect our employees to provide feedback so that we can continue to grow our business and improve our service. One of our most significant personality traits is Respect and Being Humble. There is a willingness to help and teach as often as we can. Come check us out 

 

What we offer: 

  • Health Insurance 
  • Dental Insurance 
  • Paid Vacation Days 
  • Paid Sick Days 
  • Paid Holidays 
  • 401K 

 

Qualifications we are looking for: 

  • Minimum 4 years’ experience with comprehensive IT administration and support of small, medium, and multi-site networks. 
  • Working knowledge and demonstrable skills with network administration, Windows administration, server management, Active Directory, Group Policy, DHCP, DNS. 
  • Experience with LAN and WAN networking including VPNs, subnetting, VLANs and routing. 
  • Experience with VMware, Installing and upgrading ESXi Host and vCenter 
  • Proficiency with SonicWall security appliances. 
  • Proficiency with Fortinet security appliances. 
  • Ability to design, document, implement, monitor, and support client networks. 
  • Security-focused approach to managing networks. 
  • Experience with managing cloud platforms and technologies, Azure and AWS 
  • Reliable Form of Transportation. 
  • Ability to provide Excellent Customer Service. 

 

Responsibilities 

  • Support IT projects with network design and implementation. 
  • Participate in the sales process, to create and propose solutions for clients and prospects. 
  • Solve networking issues such as performance problems and connectivity issues. 
  • Manage client security devices such as firewall configuration and firmware updates. 
  • Create professional documentation of networks and their configurations. 
  • Plan and execute various technology alignment projects such as implementing 2FA for VPN users of a client network, Office 365 Migration, Client Onboardings 
  • Implementation and support of virtual platforms built on Microsoft’s Hyper-V, VMware, or Cloud Servers such as AWS/Azure. 
  • Design, implementation, Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc. 
  • Working in a team environment in a mentorship capacity. 
  • Handle escalation requests from the service team and field engineers. 
  • Maintain user uptime and improve their computing experience through effective maintenance and problem resolution. 
  • Design, implement, and support SonicWall networks. 
  • Design, implement, and support Microsoft 365 stack solutions. 
  • Excellent knowledge with email solution in area of implementation, configuration and administration 
  • Strong knowledge of Microsoft networks including the administration and management of Server 2012 through 2019 technologies including Active Directory, DHCP, DNS, and Group Policy 
  • Remote access solution implementation and support: VPN and Terminal Services 
  • Implementation and support of disaster recovery solutions 
  • Provide third-tier escalation support and mentorship to other engineers 
  • Strong knowledge of Backup Solutions 
  • Strong understanding of remote solutions such as Remote Desktop Services and Citrix 
  • Excellent knowledge of network Storage Solution 

 

 

Physical Demand 

  • Maintaining a clear head and awareness to manage potentially stressful situations. 
  • Comfortable working in and around tight spaces such as server rooms and equipment racks. 
  • Ability to lift 20lb to 50lb. 

 

Where are we located: 

  • Where the 605 and 5 Frwy meet in the City of Santa Fe Springs. 
  • Quiet and Professional Office Setting 
  • Vehicle Parking in front of the office. 
  • Access to local Park – Walking distance. 


 

 

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