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Benefits Specialist

3 months ago

Columbia, United States US Tech Solutions, Inc. Full time

Duration: 3 Months (Possible contract to hire)

Job Description:

· Onsite Position Only Manager Will Conduct Onsite Interviews Monday-Friday - 8am-4:30pm

· NICE TO HAVE skill sets/qualities: Customer Service skills, Adaptability, effective listening, patience, clear communication, ability to use positive language, empathy, reliable and problem solving, email etiquette, handling multiple mailboxes and inquiries.

· A typical day would like in this role: You will serve as the primary contact to assigned agencies and Account Advocates. You’ll work directly with group executive management to achieve high satisfaction through addressing employee inquiries, tracking inquiries for trending and analysis, and developing improvements to the group service model. Based on trend analysis, you will make recommendations for process improvements. This role facilitates service models for small group accounts. The Dedicated Service Consultant is responsible for customer service and benefits education of employees, maintaining positive relationships in meeting the needs of group executive management as well as developing recommendations for plan improvements based on trend analysis. Primary focus is management of inquiries via email from group leaders and agents.

· Skills for this role -conflict resolution, time management, positive attitude, teamwork, organized and adaptability. Our Customer Service team is composed of Dedicated and skilled professional who excel in delivering exceptional support. They possess a strong blend of effective communication , empathy, and problem-solving abilities ensuring that each client interaction is handled with care and precision. Our team’s adaptability and positive attitude enable them to thrive in dynamic environments, consistently exceeding customer expectations and fostering a positive team environment. Our customers are group leaders, agents, and some members.

Responsibilities:

· Facilitates service model for large group(s) accounts to include responsibility for customer service and benefits education of employees, maintaining positive relationships in meeting the needs of group executive management, and developing recommendations for plan improvements based on trend analysis. Serves as primary contact to assigned group(s). Works directly with group executive management to achieve high satisfaction though addressing employee inquiries, tracking inquiries for trending and analysis, and developing improvements to the group service model. Based on trend analysis, makes recommendations on modifications to contracted benefits. Attends weekly meetings with group executives to address outstanding issues. Addresses sensitive employee issues in accordance with the summary plan document. Promotes benefits to group and reeducates group on benefits.

· Conducts on-site open enrollment meetings to present new benefit plans and product changes in existing plans. Conducts individual meetings to assist members in benefit selection. Creates educational materials and educates group employees through on-site demonstrations /presentations including the use of self-service tools. Maintains up-to-date knowledge on contracts and claims payment policies and procedures in order to be able to address group employee inquiries and resolve issues in accordance with the group contract. Creates reports to monitors, track, and trend account inquiries. Interacts with Key Account Executive and internal operational areas to address matters affecting the group.

Experience:

· 4 years of experience in account management, claims, membership, customer service, and/or other job-related work experience.

Skills:

· Comprehensive knowledge of products, procedures, systems, and claims payment policy. Fundamental understanding of employee benefit law and regulations. Fundamental understanding of benefits financing formulas/reports. Good judgment. Effective customer service, presentation, and organizational skills. Demonstrated verbal and written communication skills. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.

· Required Software and Tools: Microsoft Office. Preferred Skills and Abilities: Working knowledge of products purchased through accounts. Work Environment: Typical office equipment. Travel to multiple client locations, in and out of town, required.

Education:

· Bachelor's degree any major. or 4 years job related work experience