Information Technology Desktop Support

6 days ago

Emporia, United States First Brands Group, LLC Full time

The Onsite Desktop Support Technician will work in a team environment to provide in-depth procedural and technical computer end-user support with the highest level of customer satisfaction. The Desktop Support Technician will support and maintain First Brands Group computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal computer performance. The technician will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.



Essential Functions, Job Duties & Responsibilities:

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation network software products.
  • Ensure that desktop and network connections are in proper working order.
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Properly escalate and communicate computer issues in a timely fashion with co-workers, internal analysts, and external vendors to research problems and find solutions.
  • Assist other IT Field Techs and cross-functional teams in the resolution of IT related issues for all supported platforms.
  • Create incident tickets to document issues and route tickets to appropriate support group for processing.
  • Assist in Active Directory and email account creation and maintenance.
  • Assist with the image, configuration, and deployment of FBG desktops, laptops, workstations, and phones; set up and configure peripherals as required.
  • Prepare hardware for disposal, ensuring hardware is wiped and secured.
  • Work on various on-going technology projects as assigned and assist in managing tasks and project documentation.
  • Provide after-hours support and participate in the on-call rotation.
  • Travel to other First Brand Groups facilities, when deemed necessary by IT management.
  • Assists with other duties as directed by management.





Education and/or Experience:

  • Associate degree and/or trade school certification from an accredited education institution in Computer technology, Information Systems or related degree program preferred, or the equivalent work experience.
  • Minimum of 2-3 years IT experience in service desk/technician function.
  • Experience working with people across different geographies, including remote workers.
  • Knowledge and experience with Microsoft Technologies (OS, applications, and operational tools).
  • Knowledge and experience with virtualization technologies (VMware and Citrix preferred).
  • Knowledge and experience with troubleshooting hardware and software.
  • Knowledge and experience with ITIL standards.



Skills & Abilities (i.e., technical, knowledge, etc.):

  • Independent, highly motivated, skilled in multi-tasking, and strong communication skills (presentation, written and verbal).
  • Must be organized, self-motivated, fast paced, able to adapt to change quickly and able to respond to customer’s needs quickly or find the right person to do so.
  • Must excel at customer service and be able to interact with employees at various levels of employment and with the diverse pool of employees maintained by a global organization.
  • An appropriate candidate will ensure the customer is treated with a high level of professionalism and courtesy regardless of position within the organization.

  • Desktop Support Technician

    1 month ago

    Emporia, Kansas, United States First Brands Group, LLC Full time

    At First Brands Group, LLC, we are seeking a highly skilled Desktop Support Technician to join our team. This is a full-time position with an estimated salary range of $65,000 - $90,000 per year.About the RoleThis role involves providing on-site and remote technical support for our desktop systems, hardware, and peripherals. You will work closely with our IT...

  • Sales Support Associate

    7 days ago

    Emporia, Virginia, United States Domino's Pizza LLC Full time

    Job OverviewDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Sales Support Associate. As a key member of our sales team, you will play a critical role in ensuring exceptional customer experiences.In this role, you will be responsible for:Greeting customers and providing them with a positive and engaging...

  • Family Support Worker

    2 days ago

    Emporia, United States Saint Francis Community Services Full time

    Job Description The Family Support Worker for Independent Living provides support to children/families with a case plan goal of APPLA to assist them in life skills development, accessing community resources to meet their individual needs, and promote a successful transition from foster care. Provides direct services to youth.Support case plan goals and...

  • Technical Support/Customer Advocate Agent

    3 weeks ago

    Emporia, United States CLX Gaming Full time

     THIS IS A REMOTE POSITION. WORK FROM YOUR HOME  Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase....

  • Nursing Support Specialist

    2 weeks ago

    Emporia, Kansas, United States Newman Regional Health Full time

    Job OpportunityWe are currently recruiting for a Patient Care Technician position at Newman Regional Health. This role is ideal for someone who wants to work in a fast-paced environment and make a real difference in the lives of our patients.Key Responsibilities:Assist Registered Nurses with patient care, including collection of assessment data and insertion...

  • Research Technician II

    2 months ago

    Emporia, United States Simmons Pet Food Inc Full time

    Job DescriptionJob DescriptionThe Research Technician II supports the overall Research & Development program’s technical needs relative to coordination of research trials, sample requests, data and report management, and the execution of technical related activities. ESSENTIAL POSITION RESPONSIBILITIES - This is a Salary Non-exempt jobMaintains...

  • Clinical Services Manager

    6 days ago

    Emporia, Kansas, United States Optum Full time

    If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply for this Pharmacy Manager position. As a leader in the healthcare industry, we offer a dynamic work environment and opportunities for professional growth and development.About the CompanyOptum is a leading information and technology-enabled health...

  • Regular Bus Driver

    4 weeks ago

    Emporia, United States Emporia Unified School District Full time

    Position Type: Transportation/Regular Bus Driver Date Posted: 6/13/2024 Location: Transportation Department Base hourly rate is $18.67. Additional compensation for past work-related experience and education may be granted. Purpose: The Bus Driver provides clean, safe, and reliable transportation to ensure that students enjoy the full advantage of school...

  • Regular Bus Driver

    2 months ago

    Emporia, United States Emporia Unified School District Full time

    Position Type: Transportation/Regular Bus Driver Date Posted: 6/13/2024 Location: Transportation Department Base hourly rate is $18.67. Additional compensation for past work-related experience and education may be granted. Purpose: The Bus Driver provides clean, safe, and reliable transportation to ensure that students enjoy the full advantage of school...

  • Substitute/Activity Bus Driver

    2 months ago

    Emporia, United States Emporia Unified School District Full time

    Position Type: Transportation/Substitute Bus Driver/Activity Driver Date Posted: 6/13/2024 Location: Transportation Department Substitute driver on bus routes & shuttles as needed (usually day and early evening hours). Also drives activity routes (usually weekday evenings and Saturdays) Hours for substitute drivers will vary each week - you can work a few...

  • Food Technologist

    3 weeks ago

    Emporia, United States Simmons Pet Food Inc Full time

    Job DescriptionJob DescriptionPURPOSE OF THE POSITION Responsible for the development of new products or the improvement of existing ones to meet strategic business objectives and support our customers. Products supported and project scopes are limited. Receives direct support from the Senior Food Technologist.ESSENTIAL POSITION RESPONSIBILITIES (This is a...

  • Maintenance Associate

    3 weeks ago

    Emporia, United States Michelin North America Full time

    Maintenance AssociateMichelin is hiring!- - - - - - - - - - - -MISSION : Troubleshoot, repair, and perform Mechanical maintenance along with minor electrical activities on equipment in our facilities.Must be able be able to work in a safe and efficient manner utilizing LOTOTO, Arc Flash, and other safety guidelines.Able to read blueprints and...

  • Maintenance Associate

    3 days ago

    Emporia, United States Michelin North America Full time

    Maintenance AssociateMichelin is hiring!- - - - - - - - - - - -MISSION : Troubleshoot, repair, and perform Mechanical maintenance along with minor electrical activities on equipment in our facilities.Must be able be able to work in a safe and efficient manner utilizing LOTOTO, Arc Flash, and other safety guidelines.Able to read blueprints and...

  • Pharmacy Manager

    3 weeks ago

    Emporia, United States Walmart Full time

    Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's Degree in Pharmacy or PharmD degree, or equivalent FPGE (NABP). Pharmacy license (by job entry date). Completion of an ACPE Accredited Immunization training program (for example, APhA,...

  • Class A CDL Driver | Refined Fuel

    2 months ago

    Emporia, United States TF1 Full time

    Job Info Job Location: Emporia, KS Equipment: Tanker Transmission Type: Automatic Job Requirements CDL Class: CDL A Experience: 1+ year Hazmat Required Additional Information Pay:$23-$26 / Hour We are currently seeking an experienced Fuel Transport Driver with an excellent driving record. The right candidate will have a Class A CDL with Hazmat and Tanker...

  • Class A CDL Refined Fuel Driver

    1 month ago

    Emporia, United States Pilot Flying J Full time

    Job Info Job Location: Emporia, KS Equipment: Tanker Transmission Type: Automatic Job Requirements CDL Class: CDL A Experience: 1+ year Hazmat Required Additional Information Pay:$23-$26 / Hour We are currently seeking an experienced Fuel Transport Driver with an excellent driving record. The right candidate will have a Class A CDL with Hazmat...

  • Norman Regional Health System | Cath Lab CV Rad Technologist

    2 weeks ago

    emporia, United States Norman Regional Health System Full time

    Cath Lab CV Rad Technologist - RCIS at Norman Regional Health System summary: The Cath Lab CV Rad Technologist at Norman Regional Health System plays a crucial role in preparing and managing cardiovascular equipment and procedures, ensuring patient safety and care. This position includes responsibilities such as maintaining a sterile environment,...

  • Cath Lab CV Rad Technologist

    1 day ago

    Emporia, United States Norman Regional Health System Full time

    Cath Lab CV Rad Technologist - RCIS at Norman Regional Health System summary: The Cath Lab CV Rad Technologist at Norman Regional Health System plays a crucial role in preparing and managing cardiovascular equipment and procedures, ensuring patient safety and care. This position includes responsibilities such as maintaining a sterile environment, assessing...

  • Speech Language Pathologist for

    7 months ago

    Emporia, United States Emporia Unified School District Full time

    Position Type: Special Education/Speech and Language Pathologist Date Posted: 12/6/2023 Location: Flint Hills Special Education Cooperative Purpose: The Speech/Language Pathologist assists in developing speech and language skills to facilitate the personal, social, and intellectual development of students. In order to respond to the individual needs and...

  • Cath Lab CV Rad Technologist

    2 weeks ago

    Emporia, United States Norman Regional Health System Full time

    Cath Lab CV Rad Technologist - RCIS at Norman Regional Health System summary: The Cath Lab CV Rad Technologist at Norman Regional Health System plays a crucial role in preparing and managing cardiovascular equipment and procedures, ensuring patient safety and care. This position includes responsibilities such as maintaining a sterile environment,...