Director of Housekeeping

2 weeks ago

St Louis, United States Hyatt Regency Full time

Our downtown location overlooks the iconic Gateway Arch and offers easy access to the most desirable attractions, including Busch Stadium, Enterprise Center, America’s Center Convention Complex, and the St. Louis Riverfront. At Hyatt, we are a company that was built by family. It’s a workplace where coworkers become friends. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands. We are happy you have interest in joining our team This position reports to the hotel Rooms Director.


The Director of Housekeeping is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Director of Housekeeping will promote an atmosphere that insures customer and colleague satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.


Duties include:


  • Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Solid understanding of housekeeping and laundry supplies and pars
  • Teach employees importance of, and how to greet guests and courteously solve guest requests
  • See that inspection program is consistently maintained
  • Assure all safety and security policies and procedures are followed
  • Work closely with all other Departments
  • Inspect some rooms daily
  • Experience purchasing linens and housekeeping supplies
  • Current on latest housekeeping and laundry technology
  • Work closely with vendors to assure proper pricing, delivery, and maintenance
  • Experience teaching, supervising, and mentoring multilingual and multicultural staff
  • Ensure OSHA and ADA policies are adhered to
  • Experience with special needs of VIP Guests, foreign dignitaries, etc. helpful
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures


Hyatt has a very competitive benefit package for colleagues, which may include:


  • 12 Complimentary hotel room nights at Hyatt hotels world-wide
  • Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
  • Bereavement and jury duty pay
  • Vacation, sick, and new child leave
  • Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account, etc
  • Retirement Savings Plan option (401K) with employer match
  • Employee Stock Purchase Plan
  • Complimentary employee meals
  • And so much more


Qualifications:


  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
  • With opening hotels, previous hotel pre-opening experience preferred
  • Service oriented style with professional presentations skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills

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