Data Privacy Analyst

4 weeks ago

Richmond, United States CarMax Full time

A Data Privacy Analyst with experience in the areas highlighted below. This is a unique opportunity to work at a Fortune 200 company and national brand to expand your skills and influence a growing Privacy program. This opportunity provides the opportunity to work with the technology and business teams and build relationships and processes between business partners and application development/support teams. You will work with senior risk management, privacy, and technology professionals to facilitate customer privacy requests and partner with multiple business and technology areas within CarMax to ensure compliance with the California Consumer Privacy Act (CCPA) and new privacy laws as they evolve. This role serves as the conduit between the business community, Privacy core team, technology, and the application development teams.


What you will do – Essential Responsibilities


CarMax Data Privacy Program Coordination and Oversight

  • As a key member of a high performing team, support, execute and maintain a framework for Data Governance and Privacy Consent.
  • Facilitate all aspects of the privacy lifecycle starting with the customer inquiry of information maintained by CarMax, tracking and following-up on privacy data retrieval progression from various systems, and delivering the results to the customer.
  • Coordinate with multiple product organizations to facilitate removal of customer information as requested within the requisite timeframe.
  • Submit and coordinate surveys to internal product teams to confirm existing privacy data locations and identify any new storage locations and update contact information and tracking location(s) as appropriate.
  • Document the lifecycle process and look for process efficiency opportunities versus automating manual methods.
  • Assist in producing corporate and external metrics as it relates to data privacy requests processed, rejected and other relevant status elements as defined. Gathers data, conducts analyses, and prepares related risk reporting.


Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Advanced understanding of the business processes supported by their respective application environment
  • Understands and can utilize various requirements gathering techniques to gather and clarify business and systems needs
  • Ability to understand and implement data analytics requirements into the processes
  • Able to identify and document system deficiencies and recommends solutions
  • Able to compare and contrast alternative approaches to meet business objectives
  • Excellent communication skills to include but not limited to verbal and written communication, delivering organized presentations, able to tailor message to the audience, and facilitate group discussions with diplomacy and seek diverse opinions
  • Able to build consensus and maintain strong relationships by collaborating, motivating, and influencing business partners, leaders, key stakeholders, and peers to achieve a win-win solution
  • Encourages and motivates fellow team members to challenge themselves and make innovative contributions and embrace new ideas
  • Requires strong analytical and organizational skills
  • Demonstrated ability to effectively estimate the efforts of others and the impact required to accomplish requested tasks/projects
  • Ability to evaluate long term impacts when making recommendations and decisions
  • Excellent analytical, troubleshooting, and problem-solving skills and performs well in high pressure or stressful situations
  • Drives through obstacles to successfully deliver project requirements
  • Excellent organization and time management skills
  • Innovative; thinks beyond boundaries
  • Analytical; solves problems at root cause and prioritizes effectively; reviews quantitative and qualitative inputs
  • Desire to learn and discover
  • Ability to simplify complex messages and adapt communication style to audience
  • Flexible and open-minded; proactively seeks input from others


Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.


Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center and have a Hybrid work arrangement


Education and/or Experience

  • Bachelor's degree in Business/ Computer Science/Information Systems with Privacy, IT audit, risk or compliance experience or equivalent military experience.
  • Industry certification recommended, i.e. International Association of Privacy Professionals (IAPP), or in the process of obtaining the CIPT, CIPM, or similar.
  • Previous working experience and/or knowledge of two or more functions (IT Risk Assessor, QSA, Privacy Analyst, IT Auditor).
  • 6+ years of Business Systems Analyst experience required
  • 3-5 years of experience working effectively with the business community gathering and translating requirements into functional or system specifications
  • Knowledge of Salesforce Case Management, ServiceNow, and Excel is preferred

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