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IT Support Specialist

3 months ago

Downey, United States Russell Tobin & Associates Full time



What are we looking for in our IT Support Specialist?

Apply Now

Job title: IT Support Specialist

Employment Type: Contract/Hybrid

Location: Downey, CA

Pay rate: $29-$33/hr, DOE

Responsibilities:

  • The IT Support Specialist supports production jobs running in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues; supports mainframe COBOL applications using the Client source code storage and compilation tool to promote program packages and members,
  • As requested by application developers; sometimes works in a paired programming environment for knowledge sharing and training purposes; reviews and submits procedural documentation, and participates in team presentations to help build team skills expertise; manages incident tickets using a tracking software application to update each incident or request with action taken / resolution.
  • Coordinates and / or controls the operation of the mainframe console, assignment of devices, reply to operator messages, and the operation of input and output devices by executing jobs according to predefined schedules, complying with and enforcing computer operation standards; executes many tasks during the shift in a 24/7/365 full coverage environment..

Requirements:

  • A high school diploma or equivalent.
  • (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
  • Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.
  • Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.

Nice to have:

  • 1 year experience operating a commercial high-speed printer, such as a Canon varioPRINT 6220 TITAN MICR to print large volume jobs.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

#CB

Rate/Salary: $29-$33/hr, DOE