Security Guard

Job Title: Security Ambassador

Location: Rochester, MN

Shifts:

• Full-time: 84 hours per two-week pay period
• Schedule: 6:00 AM - 6:00 PM
• Week 1: Wednesday, Saturday, Sunday, Monday
• Week 2: Thursday, Friday, Tuesday, Every Other Saturday and Sunday Worked
• Part-time: 40 hours per two-week pay period
• Monday - Friday, 6 am - 10 am

Requirements:

• Two years of customer service experience in a hospital or service industry
• High school diploma/GED

Position Overview: This role serves as one of the initial contact points for patients and visitors, playing a vital role in facilitating visits. The Security Ambassador embodies professionalism, effective communication, empathy, and the ability to interact with diverse individuals. Responsibilities include verifying patient appointments, enforcing institutional visitor policies, utilizing visitor management equipment, and assisting with patient and visitor navigation. The Security Ambassador maintains composure in stressful situations, de-escalates conflicts, and interacts with various security technologies.

Major Functions and Non-Essential Functions:

• Establishes a courteous and respectful demeanor with patients, visitors, and
• Verifies patient appointments and communicates with colleagues for appointment details
• Enforces institutional visitor policies and designated screening processes
• Greets patients and visitors, assists in navigation, and monitors building entrances
• Utilizes security technologies, including visitor management and passive weapons detection systems
• Works varied hours, including days, evenings, holidays, and weekends with rotating days off

Skills:

• Demonstrated problem-solving and critical thinking skills
• Conflict management and resolution skills
• Training in AVADE, Verbal Judo, and/or SIRA
• Understanding and use of software programs and security-related equipment

Education:

• High school diploma/GED
• Two years of previous customer service experience in healthcare, hospitality, or service industry

Languages:

• English: Read, Write, Speak