Salesforce CRM Tester

3 weeks ago

Lansing, United States Vertisystem Full time

Job Title: End User Support - Software Test Analyst 5 130336

Location: Lansing, MI (Hybrid Role with 2 days onsite from day-1)offsite)

Duration: 1+ Years Contract with Possible Extension

Pay Rate: $50-$55/HR on C2C


Onsite Interview Required at Lansing, MI


Job Description

As a Salesforce/CRM Tester, you’ll be comfortable with Testing Salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases for the State Client


Salesforce Testing

• Strong knowledge and working experience in Service Cloud and Experience Cloud.

• Participation in each phase of full Salesforce lifecycle implementations.

• In-depth understanding of the capabilities and constraints of Salesforce.

• Understanding of Salesforce Production and Sandboxes.

• Analyze the impact of new solutions/enhancements and run appropriate regression testing.


Azure DevOps for QA Tester

• Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.

• Ensure full traceability between test scripts, results, and client requirements.

• Maintain and enhance existing test scripts.

• Azure DevOps experience with Prepare Test Suites.


Qualifications

• Salesforce QA/testing: 6 years (Required).

• Salesforce Service Cloud: 4 years (Required).

• Azure DevOps Test Suite: 4 years (Required).

• Nice in-contact Testing: 4 years (Preferred/Optional).

• SQL: 1 year (Preferred/Optional).

• Selenium/Test Automation or other Test automation tools: 1 year (Preferred).

• Experience in State of Michigan Processes and guidelines (Preferred).

• Should have Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.

• Knowledge of testing/QA best practices

• Ability to create and utilize test scripts.


Responsibilities for this position include but are not limited to:

• Work in an agile environment and understand agile methodologies.

• Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for SOM.

• Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.

• Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.

• Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.

• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.

• Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.

• Identify automation framework and make recommendations for improvements.

• Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.

• Collaborate with developers to ensure testing results meet performance and scalability requirements.

• Develops and writes automated test scripts and plans to ensure that software functions as expected.

• Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.

• Knowledge of quality assurance methodologies and automation testing tools.

• Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.

• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.

• Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.

• The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.

• Ability to effectively transfer knowledge and flex according to the situation.

• Excellent written and verbal communication skills.

• Facilitation and problem-solving skills.

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