Desktop Support

1 month ago

Woodbury, United States IT Associates Full time

Desktop Support (Apple and Mac Systems Integration with Windows Environment)


  • Location Woodbury, MN
  • Contract : 12 months
  • Role : On-site from 8-5 PM CST
  • Must have: Experience with Integration of Mac based systems into a Windows based corporate environment using software like Jamf or Jamf Pro or Casper Suite.
  • Interview: 2 rounds – Video
  • Start : ASAP
  • Client : Large Managed IT Services firm focused on IT Infrastructure support/upgrade/maintenance


Qualifications:


  • Must have experience supporting Apple Mac based systems, related software, and peripherals.
  • Experience with integration of Mac based systems into a Windows based corporate environment is a must.
  • Experience with products such as Jamf Or Casper and Centrify is highly desired.


Responsibilities:


  • Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected.
  • In addition to the hardware, there is ownership in level 1 & 2 application support on those machines. Desktop Support is responsible for the Level 1 & 2 support on the phones & network, as well as owning support from the switch port to the desk, including the physical phones.
  • The support also covers conference rooms for all of the A/V equipment, which includes projectors & video conference equipment.
  • Desktop Support also engineers’ solutions such as image creation & distribution, testing for other support teams, testing of any technical piece that touches the desktop and responsible for picking new standards & support models.

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