Deskside Support
3 weeks ago
Position: Deskside Support
Location: Muscatine, IA
Hiring: Fulltime with Hexaware Technologies
Office Address: 3000 North Hwy 61, Muscatine IA 52761
Job Description:
Position Overview: Field Services Support is responsible for providing technical support and assistance, focusing on desktop, laptop, and peripheral device installation and troubleshooting within our manufacturing and corporate facilities. You will play a crucial role ensuring uptime and minimizing disruptions to production processes.
Key Responsibilities:
- hands-on technical support and troubleshooting for desktops, laptops, printers, scanners, and other peripheral devices used in the manufacturing environment.
- maintain / monitor the team ticket queue.
- promptly to IT support tickets and service requests, ensuring timely resolution of issues to minimize downtime.
- configure, and maintain hardware and software systems, ensuring compatibility with manufacturing software applications and production workflows.
- with cross-functional teams, including production staff and IT colleagues, to identify and resolve technical challenges affecting productivity.
- regular maintenance tasks, such as system updates, patches, and hardware upgrades, to ensure optimal performance and security of IT assets.
- technical procedures, configurations, and troubleshooting steps to build a knowledge base and facilitate efficient problem resolution.
- in IT projects related to system upgrades, migrations, and deployments, providing expertise and support to ensure successful implementation.
- informed about emerging technologies, industry trends, and best practices in deskside support and manufacturing IT to contribute to continuous improvement initiatives.
- replace computers in the environment, following SOP.
Qualifications:
- in Computer Science, Information Technology, or related field preferred.
- as a deskside support engineer or similar role, preferably in a manufacturing environment.
- knowledge of hardware components, operating systems (e.g., Windows, macOS), and productivity software (e.g., Microsoft Office suite).
- with manufacturing software applications and production processes (e.g., ERP systems, CAD/CAM software) is highly desirable.
- troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
- communication and interpersonal skills, with the ability to interact effectively with end-users at all levels of the organization.
- approach to problem-solving and a commitment to delivering high-quality customer service.
- such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
-
Deskside Support
2 weeks ago
Muscatine, United States CareerBuilder Full timePosition: Deskside Support Location: Muscatine, IA Hiring: Fulltime with Hexaware Technologies Office Address: 3000 North Hwy 61, Muscatine IA 52761 Job Description: Position Overview : Field Services Support is responsible for providing technical support and assistance, focusing on desktop, laptop, and peripheral device installation and troubleshooting...
-
Deskside Support Technician
4 days ago
Muscatine, United States Hexaware Technologies Full timePosition: Deskside Support Location: Muscatine, IA (Onsite) Hiring: Fulltime with Hexaware Technologies Office Address: 3000 North Hwy 61, Muscatine IA 52761 Job Description: Position Overview: Field Services Support is responsible for providing technical support and assistance, focusing on desktop, laptop, and peripheral device installation and...
-
Deskside Support Technician
4 days ago
Muscatine, United States Hexaware Technologies Full timePosition: Deskside SupportLocation: Muscatine, IA (Onsite)Hiring: Fulltime with Hexaware TechnologiesOffice Address: 3000 North Hwy 61, Muscatine IA 52761 Job Description:Position Overview: Field Services Support is responsible for providing technical support and assistance, focusing on desktop, laptop, and peripheral device installation and troubleshooting...
-
Deskside Support Technician
4 days ago
Muscatine, United States Hexaware Technologies Full timePosition: Deskside SupportLocation: Muscatine, IA (Onsite)Hiring: Fulltime with Hexaware TechnologiesOffice Address: 3000 North Hwy 61, Muscatine IA 52761 Job Description:Position Overview: Field Services Support is responsible for providing technical support and assistance, focusing on desktop, laptop, and peripheral device installation and troubleshooting...
-
Deskside Support Technician
1 week ago
Muscatine, United States Hexaware Technologies Full timeAbout the job Hexaware is looking for . Role: Deskside Support Work Mode: Onsite Location: Muscatine, IA Job Description: Key Responsibilities: Provide hands-on technical support and troubleshooting for desktops, laptops, printers, scanners, and other peripheral devices used in the manufacturing environment. Help maintain / monitor the team ticket...
-
Deskside Support Technician
2 weeks ago
Muscatine, United States Hexaware Technologies Full timeAbout the jobHexaware is looking for ……. Role: Deskside Support Work Mode: OnsiteLocation: Muscatine, IAJob Description:Key Responsibilities:Provide hands-on technical support and troubleshooting for desktops, laptops, printers, scanners, and other peripheral devices used in the manufacturing environment.Help maintain / monitor the team ticket...
-
Deskside Support Technician
3 weeks ago
Muscatine, United States Hexaware Technologies Full timeAbout the jobHexaware is looking for ……. Role: Deskside Support Work Mode: OnsiteLocation: Muscatine, IAJob Description:Key Responsibilities:Provide hands-on technical support and troubleshooting for desktops, laptops, printers, scanners, and other peripheral devices used in the manufacturing environment.Help maintain / monitor the team ticket...
-
Deskside Support Technician
2 weeks ago
Muscatine, United States Hexaware Technologies Full timeAbout the jobHexaware is looking for ……. Role: Deskside Support Work Mode: OnsiteLocation: Muscatine, IAJob Description:Key Responsibilities:Provide hands-on technical support and troubleshooting for desktops, laptops, printers, scanners, and other peripheral devices used in the manufacturing environment.Help maintain / monitor the team ticket...