Assistant General Manager

1 month ago


Orlando, United States The Grove Resort & Water Park Orlando Full time

Hotel Property Overview: The Grove Resort & Waterpark is located just six miles from Walt Disney World® Theme Parks, The Grove Resort & Water Park Orlando puts Orlando’s world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World® Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.


SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits:

We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Early Wage Access, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more


In this role, you'll provide guidance and leadership to The Grove Resort & Water Park, ensuring consistent compliance with hotel policies and delivering exceptional customer service. You will oversee the entire hotel team, develop and implement plans for operational excellence, and act as the General Manager in their absence. Your leadership will inspire the team to create remarkable experiences for our guests, fostering loyalty and repeat business.


Essential Job Functions:

· Manage and motivate the front office personnel, providing daily supervision that includes staffing, training, discipline, scheduling, and performance monitoring. Your leadership will ensure adherence to service and productivity standards that elevate guest satisfaction.

· Analyze guest feedback and service metrics to coach staff on enhancing service delivery, nurturing a culture of continuous improvement and accountability.

· Oversee accounting, auditing, and cashiering staff, maintaining accurate payroll and personnel records as determined by the Corporate Office.

· Communicate effectively, providing clear direction to staff while fostering strong relationships across departments to enhance collaboration and guest experiences.

· Adjust staffing levels in response to hotel traffic, ensuring efficient operations and exceptional service during peak times.

· Supervise cost and inventory controls to maintain budgetary goals, ensuring that we operate efficiently while delighting our guests.

· Address guest complaints with professionalism, conducting thorough research to develop effective solutions and preparing written correspondence as needed.

· Maintain composure during emergency situations, using sound judgment to implement detailed steps for resolution.

· Collaborate with the General Manager to establish and monitor operational policies, ensuring profitability and consistency across hotel functions.

· Plan and participate in various hotel meetings to foster teamwork and drive continuous improvement initiatives.


Physical Demands:

· Ability to lift, carry, push, or pull up to 30 pounds.

· Capable of standing, walking, and working in confined spaces throughout shifts, maintaining visibility to guests at all times.

· Must possess the stamina to remain active and engaged during busy periods, ensuring responsiveness to guest needs.

· Adept at moving throughout the hotel property, which may involve significant distances between buildings and areas.

· Hearing and visual acuity to observe staff performance and detect emergency situations, responding appropriately.


Qualifications:

Education:

· A bachelor’s degree in hospitality management, Business Administration, or a related field is preferred.

· Hotel and Restaurant Management certification is a plus.

Experience:

· Minimum of 2-5 years of hotel management experience, with a focus on front office operations or guest services.

· Must have large full-service hotel experience.

· Proven supervisory experience, demonstrating the ability to lead a team effectively.

· Strong understanding of hotel operations, including guest services, accounting, and revenue management.

· Experience in handling guest complaints and resolving conflicts professionally.

· Familiarity with hotel property management systems (PMS) and proficiency in Microsoft Office Suite (Outlook, Word, Excel).

· Previous experience in budgeting and financial reporting is advantageous. Previous experience with hotel PMS systems a plus. Examples: Springer Miller Systems (SMS), Hotsos, Reveinate.



Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans



  • Orlando, United States McDonald's Full time

    Assistant General Manager Flexible scheduling with a side of always feeling valued. A job at McDonald's offers a job combo that fits YOU. PERKS & BENEFITS: Competitive pay starting at $52420 / year plus cash incentives Employee discounts and free meals 15-25 days paid vacation Tuition reimbursement and/or educational assistance Training and advancement...


  • Orlando, Florida, United States Crunch Fitness - CR Holdings Full time

    About the PositionWe are seeking an ambitious and results-driven Assistant General Manager to join our team at Crunch Fitness - CR Holdings. As a key member of our leadership team, you will be responsible for driving revenue growth, improving operational efficiency, and delivering exceptional customer service.Key Responsibilities:Develop and implement...


  • orlando, United States The Grove Resort & Water Park Orlando Full time

    Hotel Property Overview: The Grove Resort & Waterpark is located just six miles from Walt Disney World® Theme Parks, The Grove Resort & Water Park Orlando puts Orlando’s world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World® Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for...


  • orlando, United States The Grove Resort & Water Park Orlando Full time

    Hotel Property Overview: The Grove Resort & Waterpark is located just six miles from Walt Disney World® Theme Parks, The Grove Resort & Water Park Orlando puts Orlando’s world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World® Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for...

  • General Manager

    3 weeks ago


    Orlando, United States College of Charleston Full time

    Location: South Florida SUMMARY: The General Manager (“GM”) of the Lifestyle Center (500,000 sf) is responsible for day-to-day management compromised of retail, entertainment, F&B, office, and lifestyle tenants. GM directs specific operating aspects of the center including physical property operations, appearance, billing, collections, reporting, and...

  • General Manager

    3 weeks ago


    Orlando, United States Verano Full time

    Job Summary The General Manager is responsible for managing all personnel, inventory purchasing and tracking, sales goals and bonus targets, and the general day-to-day matters. This role is expected to spend 20% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for...

  • General Manager

    3 weeks ago


    Orlando, United States Verano Full time

    Job Summary The General Manager is responsible for managing all personnel, inventory purchasing and tracking, sales goals and bonus targets, and the general day-to-day matters. This role is expected to spend 20% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for...

  • General Manager

    3 weeks ago


    Orlando, United States Hunter Super Techs - TurnPoint Full time

    Position Overview: The General Manager drives success of the restaurant through the direction and control of operations that ensure a positive guest experience and company profitability. The General Manager’s responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality,...

  • General Manager

    3 weeks ago


    Orlando, United States Papa John's Full time

    This position oversees all operational aspects of a Papa John’s restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team...

  • General Manager

    3 weeks ago


    Orlando, United States Martin-Brower Full time

    Position Responsibilities:  The General Manager oversees Operations, Sales, Marketing, and Merchandising for their facility, ensuring performance goals are met and working with the Market Unit President to drive business results As the General Manager, you will lead the execution of the company’s long-term strategy and achieve the annual operating plan...

  • General Manager

    4 weeks ago


    Orlando, United States BUDDYS HOME FURNISHING Full time

    Job DetailsLevel Management Job Location BNC 0003 - Orlando, FL Position Type Full Time Education Level Not Specified Job Category Management DescriptionPosition Summary The General Manager is the leader of the individual branch location. The General Manager performs a wide variety of job functions, directing, and coordinating store activities to ensure...

  • General Manager

    3 months ago


    Orlando, United States BUDDYS HOME FURNISHING Full time

    Job DetailsLevel Management Job Location BNC 0003 - Orlando, FL Position Type Full Time Education Level Not Specified Job Category Management DescriptionPosition Summary The General Manager is the leader of the individual branch location. The General Manager performs a wide variety of job functions, directing, and coordinating store activities to ensure...

  • General Manager

    3 weeks ago


    Orlando, United States Checkers Drive-In Restaurants , Inc. Full time

    PURPOSE OF YOUR WORKAt Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests. As a member of the CorporateField Operations team you will be responsible for executing the restaurant plan, by achieving sales and profits goals and providing excellent Guest and Team service. The General Manager will manage...

  • General Manager

    3 months ago


    Orlando, United States Checkers Drive-In Restaurants , Inc. Full time

    PURPOSE OF YOUR WORKAt Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests. As a member of the CorporateField Operations team you will be responsible for executing the restaurant plan, by achieving sales and profits goals and providing excellent Guest and Team service. The General Manager will manage...


  • orlando, United States Hard Rock International Full time

    HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity...


  • Orlando, United States Hard Rock International Full time

    HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the companys two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity...


  • Orlando, United States Hard Rock International Full time

    HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the companys two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity...


  • orlando, United States Hard Rock International Full time

    HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity...

  • General Manager

    3 weeks ago


    Orlando, United States Equity LifeStyle Properties Full time

    With a culture of recognition and a reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of General Manager in Cape Haze, Florida. What you'll do: The General Manager is responsible for the resources and assets of the property, including staff, buildings, and more. Your...

  • General Manager

    3 weeks ago


    Orlando, United States Equity LifeStyle Properties Full time

    With a culture of recognition and a reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of General Manager in Cape Haze, Florida. What you'll do: The General Manager is responsible for the resources and assets of the property, including staff, buildings, and more. Your...