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Chief Operating Officer

3 months ago

Charlotte, United States CRG Search Full time

Client

Our client is an industry leader in Commercial Construction Contracting, specializing in a wide array of custom and specialty applications. Committed to excellence, they provide unparalleled project consulting, project management, and craftsmanship, always delivering practical solutions with a focus on superior service.


Summary

We are recruiting a Chief Operating Officer (COO) to drive operational excellence and strategic growth across our client’s organization. The ideal candidate will develop and maintain crucial relationships with employees, vendors, and customers while implementing scalable standards and ensuring exceptional customer service. This role involves overseeing processes with a keen eye for detail, supporting the CEO, and applying lean manufacturing and engineering expertise to enhance efficiency. The COO will also manage financial performance, contribute to M&As, and lead with confidence and humility in a dynamic environment.


Location

Onsite in Charlotte, NC.


Compensation

Enjoy a competitive base salary + unparalleled award-winning benefits.


Primary Responsibilities

  • Develop and maintain strong relationships with employees, vendors, and customers.
  • Drive growth in existing locations and identify new business opportunities.
  • Oversee processes with attention to detail, balancing thoroughness with efficiency.
  • Implement consistent, repeatable standards to facilitate organizational scalability.
  • Prioritize exceptional customer service; implement and manage employee development programs.
  • Enforce accountability in performance management with a balance of compassion.
  • Assist the CEO in managing day-to-day operations while keeping him informed of key developments.
  • Utilize engineering skills to design, implement, and optimize processes.
  • Manage financial performance, including understanding and interpreting the P&L statement.
  • Exhibit confidence and humility; foster a collaborative and respectful work environment.
  • Provide strategic direction while maintaining focus on operational details.
  • Focus on building and sustaining employee capabilities and development.
  • Demonstrate a positive, non-passive-aggressive attitude and a willingness to be hands-on.


Education, Skills, and Experience

  • Bachelor’s Degree in Business Administration, Engineering, Construction Management, or a related field.
  • Proven ability to lead teams and manage operations effectively.
  • Strong interpersonal skills for developing critical relationships with stakeholders.
  • Expertise in process optimization, lean manufacturing, and ISO standards.
  • Proficiency in managing financial performance, including P&L understanding.
  • Ability to drive growth initiatives and balance strategic direction with detail orientation.
  • Commitment to exceptional customer service and employee development.
  • Excellent verbal and written communication skills.
  • Strong analytical skills for resolving complex operational issues.
  • Skilled in Excel and ERP systems; D365 experience is a plus.
  • Ability to balance detail orientation with adaptability in a dynamic environment.
  • Demonstrated involvement in M&As and greenfield scenarios.
  • Proven track record in implementing process improvements across multiple locations.
  • Experience managing operations with financial oversight of at least $100M.
  • Extensive experience in senior leadership roles with a focus on scaling organizations.
  • Background in overseeing large-scale projects and influencing process rollouts.