Parts Support Services Representative
4 weeks ago
· Provides customers with information in response to the most complex situations; references single or multiple screens or documents to resolve escalated issues or disputes; provides guidance and assistance and may provide work direction to less experienced staff; assists supervisors in the continuous improvement of the customer service delivery process and conducts customer service training for entry level staff.
· Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues.
· Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals.
· Contacts customers to resolve outstanding customer service issues.
· Assists supervisors in the continuous improvement of the customer service delivery process.
· Conducts customer service training for entry level staff.
· Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution.
· Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips.
· Assign error case code accordingly based on the outcome of the investigation.
· Consider approval for shipping errors that require processing exceptions.
· Interact with Client dealers daily by phone (outbound calls) and email.
· This position makes outbound calls to Client dealers on a daily basis.
· The only inbound calls received are calls being returned by the dealers.
· This is not an inbound call center position.
· Communicate with carriers and outside suppliers to obtain tracking information.
· Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day.
· Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update.
· Support team metrics while working in a high-volume/high-pace environment.
· Provide cross functional support to warehouse operations teams.
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Parts Coordinator
1 week ago
Milan, United States Kelly Services, Inc. Full time#8216;For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Parts Coordinator to work at John Deere, in Milan, IL. Sound good? Take a closer look below. You owe it to yourself to co Coordinator, Parts, Operations, Manufacturing, Staffing, Warehouse
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Press Operator
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Regional Head of Trade Management Europe
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Assembly and Press Operator
2 days ago
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Assembly and Press Operator
2 weeks ago
Milan, United States Cardinal Staffing Services, Inc Full timeJob DescriptionJob DescriptionA Tier 1 Stellantis supplier in Milan that manufactures high-quality stamped assemblies, closures, and suspension systems is looking to expand their team! Job Title: Assembly and Press Operation in Milan, MI.Starting Rate: $17/hourSchedules: 5-7 days / week1st - Monday to Friday 7AM to 3:30PM 2nd-Monday to Friday 3:30pm-12amJob...
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Environmental Services Tech
3 weeks ago
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Membership Associate- Milan, TN
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Milan, United States Amazon Full timeDescription This role is exclusively reserved to people with disabilities belonging to Protected Categories with certification as beneficiary law 68/99 Art.1 (employment of people with disability). The Amazon Business CPS team is seeking an exceptionally driven, fast-moving, resourceful and proactive Executive Assistant. We are a passionate team innovating...
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Adult Fitness
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Associate Strategist
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Associate People
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Milan Baptist Church
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Production Workers
1 month ago
Milan Township, United States Cardinal Staffing Services, Inc Full timeJob DescriptionJob DescriptionCardinal Staffing Services is hiring Production Workers for a global automotive manufacturing facility is looking to add to their facility in Milan, MI! Their manufacturing technology includes lasers, presses, welders, assembly cells, and heat-treat lines.Job Duties:Operate press machines to process various productsPlacing parts...
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Teller (Account Specialist)
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Account Executive
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Manufacturing Engineering Manager
2 weeks ago
Milan, United States Autokiniton Full timeAUTOKINITON is a Michigan-based family of automotive companies delivering operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics. We are proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural...
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Manufacturing Engineering Manager
2 weeks ago
Milan, United States AUTOKINITON Full timeAUTOKINITON is a Michigan-based family of automotive companies delivering operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics. We are proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural...
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Manufacturing Engineering Manager
2 weeks ago
Milan, United States AUTOKINITON Full timeAUTOKINITON is a Michigan-based family of automotive companies delivering operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics. We are proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural...
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Production Operator
2 weeks ago
Milan, United States Autokiniton Full timeWe’re proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural automotive components, and assemblies around the globe. To help us drive excellence, you’ll get to: Inspect parts for quality defects such as open welds, part length and appearance Performs routine & preventive maintenance on machines Follow...
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Controls Technician
3 weeks ago
Milan, United States Autokiniton Full timeControls Technician We are AUTOKINITON (pronounced auto-ken-i-TAHN) AUTOKINITON delivers operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics. We’re proud of our Tier 1 supplier legacy for manufacturing...