Infrastructure Project Manager

3 weeks ago

Ashburn, United States Blue Chip Talent Full time

Blue Chip Talent is currently looking for a Sr. Infrastructure Project Manager/Infrastructure Operations Manager with 8+ years of experience in managing IT infrastructure and data center projects. This is a hybrid role in Ashburn VA.


All candidates need to be able to work on our w2 with no exceptions.

No C2C or 3rd Party Vendors are allowed.


Summary: The Infrastructure Operations Manager for Global Hosting and Data Centers America will oversee and optimize hosting services across multiple data centers in the U.S.A. This role involves direct interaction with managed service providers, ensuring the strategic direction and efficient management of operational activities.


Key Responsibilities:

  • as a point of escalation for resolving complex issues and requests from the business community, especially pertaining to incident management processes across all hosting and cloud services.
  • change management approvals within the environment, ensuring minimal disruption to operations for both SAP and other hosted services.
  • and ensure the effectiveness of ITIL processes including Service Catalog Management, Availability Management, Capacity Management, Service Level Management, Asset Management, Release Management, and Configuration Management, covering both SAP and other hosted environments.
  • service targets to meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across all hosting and cloud services.
  • for financial management, including achieving annual capital and expense spending targets for both SAP and general hosting infrastructure, collaborating with managed service providers to meet financial commitments.
  • feedback on supplier performance to the supplier management teams, covering all aspects of hosting and cloud services.
  • in testing disaster recovery and business continuity plans for both SAP and other hosted services.
  • and allocate funding for service requests, prioritizing based on business impact for both SAP and other hosted environments.
  • infrastructure components including compute, operating systems, active directory, storage, virtualization, and cloud technologies for both SAP and general hosting environments.
  • databases, application lifecycles, and project management activities, covering both SAP and non-SAP applications.
  • server migration projects and ensure successful execution for both SAP and other hosted services.
  • and manage backup and monitoring software solutions, ensuring comprehensive coverage for both SAP and non-SAP systems.
  • expertise in VMWare ESX/i technologies to optimize infrastructure performance for both SAP and other hosted workloads.
  • proficiency in data center architecture, design, and development, covering both SAP and general hosting environments.


Qualifications

  • degree in Computer Science/Engineering, Information Systems, or related field.
  • 10 years of relevant work experience in infrastructure operations and management.
  • expertise in hosting and cloud platforms, with specific experience in SAP hosting preferred.
  • knowledge of maintaining Windows and Linux environments.
  • with project management methodologies and tools.
  • IT certifications (e.g., ITIL, VMware, AWS) are advantageous.


This is a hybrid role, working from home and on-site at our data centers when required.

The job specification outlines the primary responsibilities and qualifications required for the Infrastructure Operations Manager role within the Global Hosting and Data Centers America team, encompassing both SAP and general hosting and cloud infrastructure duties. The incumbent will play a crucial role in ensuring the efficiency, reliability, and security of hosting and cloud operations, supporting the company's business objectives.

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