Import Coordinator

Our client located in Dunwoody/Perimeter area is looking for three Import/Customer Service Coordinators to join their growing organization

Direct-Hire, Permanent Position

Salary: $48K with Bonus

They provide a great benefits package: Medical/Dental/Vision/401K Match

Location: Dunwoody, GA

Will work in Office 5 days/week during training period and then move to hybrid schedule 3 days in office/2 days WFH

Import Coordinator Responsibilities:

· Proactive mindset and collaborative approach to daily tasks

· Responsible for the timely and cost-efficient transport of containers by rail, truck, barge, and feeder vessel to/from locations within the GEO area of operation

· Deals directly with customers regarding inland related issues, container information or routing of cargo via various communication channels such as salesforce and the phone contact center

· Facilitates the release of cargo including clearance for in-bond moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order and filing Customs entry for empty containers

· Arranges Mini Land Bridge transportation and bookings on carriage

· Prepares cargo release, issues delivery orders and support customers with proper information and processes

· Ensure daily tracking of dwelling containers, follow-up with customers on requirements for timely release, avoiding storage costs

· Responsible for the timely and cost-effective handling of return cargo

· Makes certain that proper routings are used to ensure the most cost-effective intermodal operation

· Monitors and verifies work orders are performed in requested time frame

· Research and provide documentation for all matters relating to intermodal cargo claims, as required by Management

· Responsible for compliance with all related laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargoes

· Accountable for problem resolution with customers, vendors, and other offices within the company, as required by Management

· Ensure proper follow-up of cargo dwell time, no more than 24hrs after announcement

· Ensures that Call center is manned daily, requires 80% compliance with READY

· Participates in projects as required by Management

· Utilizes available tools and reports to ensure all inland movements under his/her responsibility are accounted for