System Support Technician

REQUIREMENT

Role : Endpoint Support Technician

Location: Onsite role in Brooks KY

Contract : 6 Months and can go long-term

Joining: Immediate

Job Description

As an Endpoint/Deskside technician, you will be responsible to solve client issues in an effective and timely manner as prescribed in Service Level Agreement (SLA). If you want to thrive in a dynamic & collaborative workplace, Client provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.

SKILLS

• 4+ years’ experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint and technologies such as AD, DNS, Exchange, and Citrix.
• 2+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
• Basic experience in troubleshooting and working with Apple devices is an added advantage.
• Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
• Understanding of Windows 10 new features, feature updates, and industry best practice processes.
• Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
• Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
• Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
• Active technical certifications would be an asset.
• ITIL Foundation and Agile experience an asset.

Physical Requirements for Endpoint role :

• ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes.
• ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations.

------- Deepaks@vedasoftinc.com