Sr. Strategic Procurement VMO Partner, Non-HR role

3 weeks ago

Lee's Summit, United States GEHA, Inc. Full time

Summary
Responsible for overseeing Health Plan Business Operations day-to day relationship with current and future complex, most important and highly visible external partnerships. Monitors outstanding issues and tracks partner performance for executive leadership. Manages the daily performance of the current and future external partnerships and works with the current and future external partnerships to help develop their maximum potential Prepares monthly analysis and reviews monthly current and future external partnerships invoices. Provides training for partner staff on new and existing GEHA processes. Works with executives to determine and analyze new vendor relationships to determine the best partner by handling the RFP process end to end.

Duties

· Serves as company point of contact for issues with GEHA partners within the Health Plan Business Operations division for vendors with high impact to company cost and program completion. Acts as a liaison between current and future external partners and GEHA to address issues surrounding contract performance.

· Monitors daily workflow and provides guidance on processes and special handling items for major expenses to the business.

· Manages the daily performance of the current and future external partnerships. Establishes work priorities for the current and future external partnerships and monitors and reviews the work of the partners. Monitors productivity levels of the partners to ensure company goals are met.

· Maintains current and future external partnerships performance criteria as outlined in the contract and tracks such criteria, against actual performance. Provides external partners performance summary on a monthly basis.

· Evaluates the knowledge and skill levels of the current and future external partnerships staffing to ensure performance levels are meeting and exceeding standards needed to accomplish GEHA’s business requirements

· Prepares analysis to evaluate partner’s contract performance for use in approval of monthly invoices.

· Review the partner’s questionable claims and makes determination concerning payment.

· Maintains records of partners turn-around time to ensure company goals are met.

· Researches and/or answers top priority inquiries.

· Handles grievances and partner relation issues as needed and involves the Director when issues become larger.

· Provides proper training for the current and future external partnerships on new GEHA processes, and any additional training needed on existing processes.

· Monitors current and future external partnerships recruitment to ensure current and future external partnerships has proper staffing for supporting and maintaining GEHA’s business requirements.

· Works with manager to design metrics and processes to ensure partner relationships are consistently reviewed and managed.

· Works with executives to determine and analyze new vendor relationships to determine the best partner by handling the RFP process end to end.

· Build RFP process end to end that can be used for all contracts including how often contracts need to be renewed, can be signed for, etc.

· Performs other miscellaneous projects, as assigned.

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