Area Director of Operations

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

POSITION OVERVIEW

The Area Director of Operations will provide high level leadership for operations within the assigned area including but not limited to onboarding and supporting the Regional Director through a direct reporting relationship and in the management of the following:

(1) Assessing the short and long term viability of all operations by unit,

(2) Evaluating the organizational structure and the current positions within the current structure,

(3) Supporting supervisors and support roles through mentorship and collaboration of assigned programs,

(4) Participates in high level strategic decision making based on observations as a result of serving as Area Director of Operations,

(5) Shall also be responsible for the review and evaluation of services performed within the assigned area to promote quality services for our clients and stakeholders that are aligned with HIL/MyPath’s brand,

(6) Promoting high customer satisfaction,

(7) Maximizing fiscal performance of business units, and

(8) Executing growth and development of new and existing service lines.  The Area Director of Operations may be asked to become involved in additional projects, work teams and/or special assignments beyond their day-to-day responsibilities.

REPORTING RELATIONSHIP

· This position reports to the Director of Residential Services, who, in turn, reports to the Executive Director.

· The following positions report to this position: Administrative Assistant and Regional Director.

ESSENTIAL FUNCTIONS

· Monitors area occupancy, quality of services and needs of existing and potential clients. Supports the entrance of new clients and funding entities through the review of client referrals. Ensures structure of proposed and current services meet client needs and funder requirements to achieve intended outcomes. Facilitates internal moves and discharges from service.

· Works closely with the Director of Residential Services to maintain current services and current operations within assigned area. Supports the Regional Director and other Area Directors when an opening is not filled or there is extra support needed. Works closely with the regional team to maintain standardization of policy and procedure.

· Manages area operating budgets through review of company financial reports and ensures the development of action plans to address variances. Evaluates profitability. Leads area planning and restructuring initiatives in cooperation with the Director of Residential Services, Executive Director and the Finance team.

· Works closely with Executive Director, Director of Finance, and the Admissions team to review, develop, and secure new business opportunities. Conducts property searches and recommends resources needed for new service line development and expansion. Provides leadership through process of launching new services and monitors inter-departmental communication and coordination to ensure project timelines are met.

· Develops and maintains strong partnerships with external stakeholders to include case management supervisors and other key payer representatives to positively impact agency development, sustainability, and growth within the Company.

· Reviews the results of all internal investigations including alleged employee misconduct, employee and client grievances, appeals related to corrective action, and root cause analyses. Monitors regulatory matters including results of on-site visits. Ensures mitigation plans aimed at diminishing potential for recurrence are implemented. Evaluates plans against intended outcomes and amends as needed. Reviews records and reports shared with external sources prior to submission.

· Builds and maintains effective public relations with customers and the community. Ensures client care and program concerns are investigated and action plans are developed as needed. Reviews applicable reports aimed at licensing and funding source requirements prior to submission.

· Executes Company practices and policies within assigned area. Provides leadership and communication within assigned area related to the implementation of policies and procedures.

· Performs human resource management and payroll functions for direct reports including interviewing and selection; orientation, training and performance monitoring and evaluations, coaching, counseling and corrective action and resolution of employee concerns. Acts as a resource on these matters for supervisors partnering with corporate Human Resources on matters related to performance, accountability compensation and benefits etc. Monitors staffing levels and overtime. Maintains clear, objective documentation. Supports staff in their professional development.

· Collaborates with the Human Resource Department personnel on employee relations matters who will then provide direction to management team. Monitors employee morale and retention. Monitors program staffing and schedules assessing fiscal impact of labor related costs. Develops action plans as needed.

· Participates in and represents HIL on cross-company projects, work teams or other activities that further the stability and growth of MyPath as assigned. Actively participates, brings ideas and information back to the Company and shares with the leadership team.

· Maintains positive, open and supportive work relationships with HIL employees as well as employees associated with the business office and operating companies within the broader organization. Shares lessons learned and improved processes with other regions and leaders.

· Maintains and applies knowledge of organizational policies, administrative procedures, confidentiality requirements, and Employee Handbook information to promote compliance in regional program operations.

· Report allegations of abuse, conflict of interest, harassment or fraud to appropriate level of management.

KNOWLEDGE, SKILL and ABILITY REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability (including physical) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s or Master’s Degree preferred, a minimum of ten (10) years work experience in the human services or related field, plus a minimum of five (5) years of program management experience and three (3) years supervising others OR ten (10) years or more of work experience in a supervisory or management role in the human services or related field.

2. Ability to lead, plan, and manage operational and financial aspects of the business.

3. As a strategic leader this role requires one or more of the following: proven experience in leading change, successful implementation of organization-wide processes, demonstrated experience in establishing department, service, and or performance metrics; success at coaching, mentoring and developing staff.

4. Ability to work under tight deadlines, exercise good judgment and effectively solve problems. Demonstrates flexibility, autonomy, responsiveness and a high level of initiative.

5. Requires exceptional interpersonal, oral and written communications, negotiating and conflict resolution skills.

6. Remains calm under pressure and maintains self-composure/self-control in times of high stress.

7. Possesses a valid Wisconsin Driver’s license and maintains insurance on personal vehicle. Driving record must align with company insurability guidelines. Must be willing to travel to different work locations, meetings and training sessions.

Additional Information

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners.  We ask for demographic information so that we can be intentional is supporting our Owners best.  Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion
• Accountability
• Teamwork
• Openness
• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless