Product Application Specialist

3 weeks ago


Detroit, United States Kirlin Lighting Full time

We are currently seeking a Product Applications Specialist to become an integral part of our team. In this role, you will serve as a key liaison between our products and users, offering expert technical support and ensuring a seamless customer experience. Your responsibilities will encompass understanding and representing our current product, supporting custom orders, and utilizing drafting skills. This position is a unique blend of customer service and technical expertise, providing an exciting opportunity to contribute to the success of our products and services.


Responsibilities

 

Customer Interaction and Support

  • Serve as the primary point of contact for technical inquiries, delivering quality support to reps, contractors, specifiers, and end users.
  • Provide comprehensive product guidance, address customer queries, troubleshoot technical issues, and offer effective solutions promptly.
  • Assist in scheduling and quoting orders, ensuring accuracy and timely delivery.
  • Process documentation requests creating user-friendly technical documentation and project submittals to facilitate customer understanding and gather project details, meeting the needs of customers in the field.


Drafting and Design

  • Utilize drafting experience to create layouts using AutoCAD and Inventor.
  •  Development of lighting layouts using IES files in AGi32.
  • Create submittal drawings for custom application approvals.
  • Generate Revit files, ensuring alignment with customer specifications and project requirements.
  • Assist in the development and improvement of existing instruction sheets and owner’s manuals.


Coordination and Communication

  • Manage and track customer issues, ensuring timely follow-up and closure while maintaining a high level of customer communication.
  • Effectively communicate and coordinate the movement of RMA material, ensuring a smooth process and customer satisfaction.
  • Collaborate seamlessly with internal teams to streamline processes and enhance overall efficiency.


Qualifications

  • Drafting skills with hands-on experience in AutoCAD and Inventor.
  • Excellent organizational and communication skills.
  • Proven ability to manage and prioritize multiple tasks in a fast-paced environment.
  • Customer service-oriented mindset with effective problem-solving skills.


Preferred Qualifications

  • Engineering background preferred.
  • Previous experience in drafting and layout creation for technical products.
  • Familiarity with generating Revit files.
  • Background in customer service and technical support.


Work Environment and Benefits

  • Onsite fulltime position.
  • Medical, Dental, Optical, 401K, PTO 


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