Help Desk Analyst

Found in: Appcast US C2 - 1 week ago


Harrisburg, United States Vector Consulting, Inc Full time

Our government client is looking for an experienced Help Desk Analyst on a 9+ months renewable contract role in Harrisburg, PA.


Position- Help Desk Analyst


Job Description:

• Acts as a subject matter expert for one or more custom or COTS applications.

• Talks to programmers to explain software errors or to recommend changes to programs.

• May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.

• Write software and hardware evaluation and recommendations for management review.

• Write or revise user-training manuals and procedures.

• Develops training materials, such as exercises and visual displays.

• Provides technical assistance, support, and advice to end users for hardware, software, and systems.

• Provides hands-on technical assistance to business and technical users.

• Investigates and resolves computer software and hardware problems of users.

• Serves as a contact for level 1 support.

• Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.

• Determines whether problem is caused by hardware, software, or system.

• Answers questions, applying knowledge of computer software, hardware, systems and procedures.

• Talks with technical and non-technical co-workers to research problem and find solution.

• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

• Experienced with a variety of call-tracking software and systems.

• Reads trade magazines and engages in independent study to maintain current industry knowledge.

• Follow quality standards and displays strong customer service skills.

• Able to work in a team environment.

• Complete assigned tasks.

• Strong communication skills; both written and spoken.

Required Skills:

  • 3 years of Help Desk Analyst Experience Required.
  • Strong communication skills Required.
  • Able to work within a team environment Required.


About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

“Celebrating 30 years of service.”


  • Help Desk Analyst

    1 week ago


    Harrisburg, United States Brooksource Full time

    Help Desk Analyst Harrisburg, PA Onsite Contract Job Description: This Tier 1 position requires working on phones all day, focusing on password resets and application support. The role is 100% on the phones, with no Tier 2 work involved. This operational-type job emphasizes reliability and communication as key components for departmental success. We are...

  • Help Desk Analyst

    7 days ago


    Harrisburg, United States Brooksource Full time

    Help Desk AnalystHarrisburg, PAOnsiteContract Job Description: This Tier 1 position requires working on phones all day, focusing on password resets and application support. The role is 100% on the phones, with no Tier 2 work involved. This operational-type job emphasizes reliability and communication as key components for departmental success. We are...

  • Help Desk Analyst

    Found in: Appcast US C2 - 1 week ago


    Harrisburg, United States Brooksource Full time

    Help Desk AnalystHarrisburg, PAOnsiteContract Job Description: This Tier 1 position requires working on phones all day, focusing on password resets and application support. The role is 100% on the phones, with no Tier 2 work involved. This operational-type job emphasizes reliability and communication as key components for departmental success. We are...

  • Help Desk Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Harrisburg, United States Brooksource Full time

    Help Desk AnalystHarrisburg, PAOnsiteContract Job Description: This Tier 1 position requires working on phones all day, focusing on password resets and application support. The role is 100% on the phones, with no Tier 2 work involved. This operational-type job emphasizes reliability and communication as key components for departmental success. We are...

  • Help Desk Analyst

    7 days ago


    Harrisburg, United States StarsHR, Inc. Full time

    The Help Desk Analyst performs the skills listed below-• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.• Investigates and resolves computer software and hardware problems of users.• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.• Talks with...

  • Help Desk Analyst

    Found in: Appcast US C2 - 1 week ago


    Harrisburg, United States StarsHR, Inc. Full time

    The Help Desk Analyst performs the skills listed below-• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.• Investigates and resolves computer software and hardware problems of users.• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.• Talks with...

  • Help Desk Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Harrisburg, United States StarsHR, Inc. Full time

    The Help Desk Analyst performs the skills listed below-• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.• Investigates and resolves computer software and hardware problems of users.• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.• Talks with...

  • Verizon Project

    7 days ago


    Harrisburg, United States Signature Staffing Full time

    Job DescriptionJob DescriptionHelp Desk/Ticket Agent needed for a Verizon ProjectStarts May 13th! Thursday-Monday 8am-4:30pm (*The first 6 weeks of training will be Monday-Friday 8am-5pm*)Pay Rate: $17.50/hr**Must have help desk experience along with call center, MS Office experience.**

  • Verizon Project

    1 week ago


    Harrisburg, United States Signature Staffing Full time

    Job DescriptionJob DescriptionHelp Desk/Ticket Agent needed for a Verizon ProjectStarts May 13th! Saturday-Wednesday 8am-4:30pm (*The first 6 weeks of training will be Monday-Friday 8am-5pm*)Pay Rate: $17.50/hr**Must have help desk experience along with call center, MS Office experience.**

  • Verizon Project

    7 days ago


    Harrisburg, United States Signature Staffing Full time

    Job DescriptionJob DescriptionHelp Desk/Ticket Agent needed for a Verizon ProjectStarts May 13th! Thursday-Monday midnight - 8:30am (*The first 6 weeks of training will be Monday-Friday 8am-5pm*)Pay Rate: $17.50/hr**Must have help desk experience along with call center, MS Office experience.**

  • Verizon Project

    2 weeks ago


    Harrisburg, United States Signature Staffing Full time

    Job DescriptionJob DescriptionHelp Desk/Ticket Agent needed for a Verizon ProjectStarts May 13th! Thursday-Monday 4pm-12:30am(*The first 6 weeks of training will be Monday-Friday 8am-5pm*)Pay Rate: $17.50/hr**Must have help desk experience along with call center, MS Office experience.**

  • Business Analyst

    2 days ago


    Harrisburg, United States CareerBuilder Full time

    **Business Analyst - Warehouse Management Systems (WMS)** Join a 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community. * We are empowered by our employee co-owners who provide the...


  • Harrisburg, United States Cehcharlotte Full time

    **Front Desk Receptionist/CNA-Harrisburg** Harrisburg, North Carolina Minimum Experience **Entry-level** We want you to come join our team! Growing private psychiatry office with 27+ locations looking for quality staff to help us continue to grow. Position includes working with Physician Assistants, Licensed therapist and other support staff. The position...

  • IT Analyst

    16 hours ago


    Harrisburg, United States Pennsylvania House of Representatives, Republican Caucus Full time

    **Responsibilities**: - Monitor and respond to service desk incidents and provide technical support to the end user. - Must provide a basic-to-intermediate level of software and systems support. - Uses a ticketing system to manage assigned cases. Logs all activities and ticket updates. - Creates and maintains accurate records for all devices worked on. -...

  • Geospatial Analyst

    1 week ago


    Harrisburg, United States Commonwealth of Pennsylvania Full time

    Reference #: 4364487 THE POSITIONAre you adept at collecting, analyzing, and presenting geographic information system (GIS) data? The Pennsylvania Game Commission is looking to hire a Geospatial Analyst to work out of our Harrisburg Headquarters. Get involved with the entire System Development Life Cycle and work closely with the Technical Services and Data...


  • Harrisburg, United States Russell Tobin & Associates Full time

    What are we looking for in our Business Solutions Analyst II? Title: Business Solution Analyst (CLM) Location: Remote (9-5 EST) Duration: 6+ months Pay Range : $40-50/hr. on W2 Depending on experience Job Duties: Ideal candidate has CLM experience, whether Icertis or another CLM. Primary duties and responsibilities: Establishes and...

  • Business Solutions Analyst II

    Found in: Appcast US C2 - 1 week ago


    Harrisburg, United States Russell Tobin & Associates Full time

    What are we looking for in our Business Solutions Analyst II? Title:  Business Solution Analyst (CLM) Location: Remote (9-5 EST) Duration: 6+ months    Pay Range : $40-50/hr. on W2 Depending on experience Job Duties:   Ideal candidate has CLM experience, whether Icertis or another CLM.   Primary duties and...


  • Harrisburg, United States CareerBuilder Full time

    Primary Office Location: 30 Isabella Street. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. This position is primarily responsible for being the Lead Application Analyst for Actimize assigned projects and supports initiatives of high complexity and visibility using expert knowledge of business domain, banking...


  • Harrisburg, United States Russell Tobin Full time

    Title: Business Solution Analyst (CLM) Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Location: Remote (9-5 EST) Duration: 6+ months Pay Range : $40-50/hr. on W2 Depending on experience Job Duties: Ideal candidate has CLM experience, whether Icertis or another CLM. Primary duties and...

  • Business Solutions Analyst

    Found in: Appcast US C2 - 2 days ago


    Harrisburg, United States Russell Tobin Full time

    Title: Business Solution Analyst (CLM)Location: Remote (9-5 EST)Duration: 6+ months Pay Range : $40-50/hr. on W2 Depending on experienceJob Duties:Ideal candidate has CLM experience, whether Icertis or another CLM.Primary duties and responsibilities:Establishes and maintains liaison relationship with business partners and IT organization in order to provide...