Store Manager

2 weeks ago


Manhattan Beach, United States Hammitt Full time

Title: Store Manager


Hammitt Los Angeles is a rising star in the luxury accessories market. Specializing in high-quality handbags that combine fashion with function, Hammitt handbags and accessories are the fresh, versatile approach to everyday modern style. Designed in Hermosa Beach, California Hammitt’s are meant to be worn, felt, and loved for a lifetime. The company is thriving and is accelerating beyond a localized label to a prominent fashion brand in the US. The Hammitt brand is well-positioned for continued growth in the years to come with over 800 boutiques and department store locations, three flagship store locations in Southern CA, exponential growth online, and international expansion a reality, this is becoming a great American success story.


“FEEL IT. LOVE IT. HAMMITT.”


Reporting to the Director of Retail, the Manhattan Beach Store Manager will oversee all store operations and staff to maximize sales and enhance brand image. This will include exceptional levels of customer service with the ability to develop and expand our customer base through localized marketing, partnerships, and exceptional clienteling. The ideal candidate will have a solid retail background, excellent leadership skills, and a passion for customer service.


Responsibilities:

  • Total responsibility for store management, team management, and retail performance
  • Act as a strong Brand and Marketing representative in the community
  • Supervise and, as necessary, be prepared to fulfill all store functions within the four walls of the facility
  • Drive financial performance and aim to exceed targets
  • Analyze selling and profitability reports
  • Develop client strategies and programs to give the highest levels of customer service
  • Implement and manage client outreach and all clienteling
  • Actively monitor customer issues, comments, and complaints, resolving all client problems and complaints quickly and effectively
  • Recruit, select, orient, and train employees
  • Continuously maintain and improve store staff performance goals by coaching, counseling, and disciplining employees, as well as planning, monitoring, and appraising job results with yearly performance reviews
  • Coach and develop retail associates to meet store sales goals, visual merchandising presentation directives, and customer service standards
  • Resolve all Store HR issues in a timely and effective manner, partnering with corporate when necessary
  • Secure merchandise by implementing security measures.
  • Manage stock levels and make key decisions about stock control, take accountability for the movement of all inventory, and ensure that staff adheres to Shipping/Receiving policies and procedures
  • Maintain awareness of market trends, monitor local competitors, innovations, and technology developments within the industry
  • Market merchandise with the Head Office Marketing Team regarding advertising, sales promotions, and Visual Merchandising plans
  • Organize special promotions, displays, and events (in line with corporate directives)
  • Enhance the brand's image by maintaining standards and integrity both within the boutique and outside
  • Work closely with relevant internal (corporate) teams on routine activities and special ad-hoc projects/events
  • Maintain operations by coordinating and enforcing all policies and procedures


Core-Competencies & Accomplishments:

  • 5+ years experience managing a retail store
  • Bachelor’s Degree or Associate Degree or equivalent work experience with a retail background
  • Possess elevated taste to ensure appropriate brand representation
  • Strong management, communication, and customer service skills
  • High ethical standards, strong values, integrity, and pride in personal and team performance
  • Must be a team player with the ability to move fast, be bold, and thrive in a dynamic, quickly changing environment


Compensation:

Hammitt offers a competitive salary package with a significant performance bonus and standard benefits



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