Service Operations Specialist
Found in: Appcast US C2 - 2 weeks ago
Pro Services
Job Title: Service Operations Specialist
We are seeking an experienced Operations Specialist to lead and oversee our HVAC service department. The ideal candidate will be responsible for managing all aspects of HVAC service operations, including Logistics, customer satisfaction, and profitability. The Operations Specialist will play a critical role in ensuring the delivery of high-quality HVAC services to our clients.
Key Responsibilities:
- Assist to lead the HVAC service team, including service technicians, dispatchers, and team members.
- Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
- Oversee the scheduling, dispatching, and coordination of HVAC service calls.
- Ensure timely and efficient response to service requests and emergencies.
- Monitor and optimize technician routes for maximum efficiency.
- Assist service contracts and agreements with clients.
- Assist HVAC installation and maintenance projects, ensuring on-time completion and compliance with quality standards.
- Monitor project budgets and expenses, working to improve profitability.
- Collaborate with sales and estimating teams to provide accurate project quotes.
- Maintain a high level of customer satisfaction by addressing client inquiries, concerns, and complaints promptly and professionally.
- Implement service quality initiatives and customer feedback programs.
- Manage relationships with HVAC equipment suppliers, contractors, and vendors.
- Participates in negotiate contracts and pricing agreements to ensure cost-effective operations.
- Ensure compliance with all applicable industry regulations, safety standards, and licensing requirements.
Qualifications:
- Bachelor's degree in Business Management, HVAC Engineering, or a related field (preferred) or commensurate experience.
- Proven experience in HVAC service operations, including team management and project oversight.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Familiarity with industry software and technology.
- Project management and budgeting skills, with areas of logistics, planning and assist with Project Management.
Benefits:
- Pro covers 100% Medical Premium, family plan included
- Vision & Dental Insurance
- Matching 401(k)
- Vacation & Holiday Pay
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