Telecom Service Management

3 weeks ago

Arlington, United States Smart IT Frame LLC Full time

Experience Level: 15 Years

Domain: Telecom

Must:

  • TSM (Telecom Service Management (TSM)
  • Business Process Consulting
  • ServiceNow


Responsibilities:

• Collaborate with telecom clients to understand their specific service management requirements and business processes.

• Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.

• Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.

• Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.

• Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.

• Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.

• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.

• Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.


Requirements:

• Certified System Administrator (CSA).

• Bachelor’s degree in computer science, Information Technology, or related field.

• Minimum of 8 years of experience working with the ServiceNow platform.

• Experience in Business Process Consulting.

• Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.

• Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).

• Experience with JavaScript, HTML, CSS, and other web technologies.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.

• Experience with CSM, FSM and other ServiceNow modules is a plus.

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