Call Center Manager

2 weeks ago


Denver, United States Apex Systems Full time

Client: Fortune 500 Insurance Company

Title: Vendor Operations Program Manager

Location: Denver, Colorado - On-site

Contract Duration: 10 Months - June 1st 2024 - April 30th, 2025

Years of Experience Required: 5+ years of experience in program management vendor management, talent management and/or operations.




Responsibilities:

Collaborate with Client Management, Trainers, and Leadership Team as well as with the Apex Engagement Team on the following:



Specific Items to Know About the Role:

  • Time-Off: Flexibility to work around holiday season/blackout dates
  • On-site free meals, snacks and drinks
  • Tools: Proficiency in Google Suite, Slack, Zoom
  • Familiarity with Salesforce and/or Workday is a bonus
  • Equipment: laptop will be provided



  1. Time and Attendance Management
  2. Onboarding and Offboarding
  3. Performance Reviews and Coaching
  4. Metrics, SLA’s and KPI’s
  5. Process Improvement
  6. Talent Strategy and Communication
  7. Budget and Reporting
  8. Operational Adherence
  9. Continuous Improvement


Qualifications:

  • 5+ years of experience in program management vendor management, talent management and/or operations.
  • Familiarity with tools such as: Google Suite, Slack, Jira, Project Management Tracking and Reporting Tools
  • Strong analytical skills and attention to detail.
  • Excellent communication and collaboration abilities.
  • Proficiency in data analysis tools and reporting software.
  • Proactive problem solver with a passion for optimizing processes.



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