Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative
Location: Columbia SC, 29229
Duration: 12 months contract(Possible Extension)
Job Description:
· Training 6 weeks onsite. No option for Remote.
· Medical background, office experience, customer service, previous call center experience Candidate would handle provider service calls, responding and answering any questions providers may have.
· Must have previous customer service and call center experience. We do not want any candidates without previous industry experience.
· Team is comprised of 17 people and the entire department has 80, close nit team environment.
Responsibilities:
· Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures.
· Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines.
· Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensures claims are processing according to established quality and production standards. Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution. Identifies and reports potential fraud and abuse situations.
Experience:
· 2 years of customer service experience including 1 year claims or appeals processing OR Bachelor's Degree in lieu of work experience
Skills:
· Good verbal and written communication skills. Strong customer service skills. Good spelling, punctuation and grammar skills. Basic business math proficiency.
· Ability to handle confidential or sensitive information with discretion.
· Microsoft Office
Education:
· High School Diploma or equivalent
-
Customer Service Representative
2 weeks ago
Columbia, United States Lamplighter Insurance Full timeJob DescriptionJob DescriptionWe are seeking a Receptionist Customer Service Representative to join our team in our Columbia Office. You will be responsible for helping customers by providing insurance product and service information and resolving technical issues.Looking for that person to bring enthusiasm and energy to the office each...
-
Customer Service Representative
5 days ago
Columbia, United States Mav Management Full time**Responsibilities of the Customer Service Representative**: - Conduct presentations to potential consumers directly informing them of our client’s products, services, and new sales promotions to drive revenue. - Communicate confidently with the sales team and account managers to facilitate new campaign discussions and communicate business messages. -...
-
Customer Service Representative
6 days ago
Columbia, South Carolina, United States Circle K Full timeAvailability - Shift/DaysCustomer Service RepresentativeWe are looking for a team member to join us as a Customer Service Representative. If you enjoy challenges, thrive in a dynamic and enjoyable environment, and aspire to advance your career - your search ends here.What you'll get as a Customer Service Representative:Medical, Vision, Dental, & Life...
-
Customer Service Representative
7 days ago
Columbia, United States U-Haul Full timeLocation: 800 Bus Loop 70 W, Columbia, Missouri 65203 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Customer Service Representative
6 days ago
Columbia, United States Ultimate Staffing Full timeCustomer Service Representative Job Posting Are you passionate about delivering exceptional customer satisfaction and do you thrive in a fast-paced environment? Ultimate Staffing is seeking a dedicated candidate to join an established client's team as a Customer Service Representative in Columbia, MD. This is a temporary to permanent opportunity and the pay...
-
Customer Service Representative
6 days ago
Columbia, United States Ultimate Staffing Full timeCustomer Service Representative Job PostingAre you passionate about delivering exceptional customer satisfaction and do you thrive in a fast-paced environment? Ultimate Staffing is seeking a dedicated candidate to join an established client's team as a Customer Service Representative in Columbia, MD. This is a temporary to permanent opportunity and the pay...
-
Customer Service Representative
2 weeks ago
Columbia, United States American Wood Fibers Full time**For consideration:** Due to the nature of our raw materials and finished goods, AWF is a tobacco and smoke-free environment. **Reports to: Customer Service Supervisor** American Wood Fibers (AWF), a rapidly growing manufacturer of consumer and industrial products sold to other manufacturers and to pet, agricultural and home heating markets, seeks a...
-
Customer Service and Sales Representative
2 days ago
Columbia, United States Noble Marketing Full timeThe entry-level Customer Service and Sales Representative will be responsible for communicating with prospective customers on behalf of our exclusive clientele and closing sales. The entry-level Customer Service and Sales Representative will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on...
-
Customer Service Representative
5 days ago
Columbia, United States U-Haul Full timeLocation: 800 Bus Loop 70 W, Columbia, Missouri 65203 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
7 days ago
Columbia, United States U-Haul Full timeLocation: 3975 Columbia Ave, Columbia, Pennsylvania 17512 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
7 days ago
Columbia, United States The Miles Agency LLC Full timeJob DescriptionJob DescriptionAllstate Customer Service RepresentativeI am seeking an enthusiastic, well organized, motivated customer service representative who will fit into our culture. We are a high producing insurance agency, and we work in a fast-paced environment. Some of the job responsibilities are listed below:Job ResponsibilitiesBuild sustainable...
-
Customer Service Representative
6 days ago
Columbia, United States Cleek's, Inc. Full timeCleek's Inc. is a family owned business since 1956 that believes in strong ethics, family values, and giving back to the communities in which we serve. We have 5 stores located in Mid-Missouri and are looking for career minded individuals who want to succeed and join our winning team! CUSTOMER SERVICE REPRESENTATIVE (CSR) Basic Function Responsible for...
-
Customer Service Representative
2 weeks ago
West Columbia, United States Kelly Services, Inc. Full timeProvide prompt, accurate, thorough, and courteous responses to all customer inquiries - Handle non-routine inquiries that may require deviation from standard procedures - Perform research as needed to resolve inquiries - Ensure effective customer rel Customer Service Representative, Customer Service, Representative, Retail, Staffing, Management
-
Customer Service Representative
5 days ago
Columbia, United States Neighborly Full timeWe are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are the voice of Mr. Appliance and the first point of contact for our customers. Exemplifying our code of values, you show respect and...
-
Customer Service Representative
2 weeks ago
Columbia, United States Annuity Health Full timeJob DescriptionJob DescriptionDescription:The Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect on...
-
Remote Customer Service Representative
7 days ago
Columbia, United States Afni Full timeDescription What Will I Do as a Remote Customer Service Representative? Think of the last time you called in to your cell phone provider, insurance company or your favorite clothing brand for help. Was it a great interaction or did it leave you feeling frustrated? As a Customer Service Representative, you have the opportunity to make someone’s...
-
Customer Service Representative
2 weeks ago
Columbia, United States Club Car Wash Full timeCOMPANY PROFILE Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 150+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, and Tennessee with plans of expanding to several other markets. With this type of growth, there is boundless opportunities for...
-
Customer Service Representative
2 weeks ago
Columbia, United States US Tech Solutions, Inc. Full timeJob Title: Customer Service Representative Location: Columbia SC, 29229 Duration: 12 months contract(Possible Extension) Job Description: · Training 6 weeks onsite. No option for Remote. · Medical background, office experience, customer service, previous call center experience Candidate would handle provider service calls, responding and answering...
-
Customer Service Representative
2 weeks ago
Columbia, United States David Redfield Farmers Insurance Full timeJob DescriptionJob DescriptionDont wait, take the next step in your career today. David Redfield Farmers Insurance in COLUMBIA, Missouri, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive...
-
Customer Service Representative
1 day ago
Columbia, United States Kelly Full timeWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt, accurate, thorough, and courteous responses to all customer inquiries. You will handle both routine and non-routine inquiries, ensuring effective customer relations and resolving any issues that may arise....