Service Desk Analyst

2 weeks ago

Wilsonville, United States Insight Global Full time

Estimated Pay Rate: $22/hour

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include medical, dental, and vision insurance. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.


Must-haves

- 6 months - 1 years experience in a helpdesk role

- Experience supporting a Windows environment.

- Experience troubleshooting minor issues with Mac products (hardware/software support)

- Active Directory Experience resetting passwords and setting up new user profiles

- MS Exchange troubleshooting experience

- Proficient with troubleshooting both hardware and applications

- Comfortable handling 20+ tickets/week

- Great over the phone customer service


Plusses

- Windows deployment background

- Experience wiping/resetting old hardware.


Day-to-Day

An employer in Wilsonville, OR is looking for a Tier 1 Helpdesk Technician to join their Service Desk team. This role will be responsible for troubleshooting internal applications and technology, dealing with about 20 tickets a week. They will also be involved with wiping old technology - including iPads, hardware, and PC's. The ideal candidate will have 3-5 year's experience in a helpdesk role, and be comfortable with ticketing systems, Windows deployment, and Active Directory, Microsoft Exchange.

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