Field Service Representative

Field Service Representative
- Los Angeles, CA / Phoenix, AZDate: Oct 26, 2026Location: Los Angeles, CA, USCompany: TeleflexExpected Travel: More than 50% Requisition ID: 14640About Teleflex IncorporatedAs a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people's lives. Through our vision to become the most trusted partner in healthcare,

we offer
a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose. At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.
Acute CareThe Acute Care division of Teleflex is dedicated to empowering healthcare professionals with industry-trusted devices that advance the practice of anesthesia and respiratory care. Our portfolio includes LMA™ Airways, Rüsch™ Laryngoscopes, Rüsch™ and Sheridan™ Endotracheal Tubes, and Arrow™ Pain Management—products designed to provide reliability, performance, and clinical value. Built on a foundation of quality and innovation, our solutions support clinicians across a wide range of care settings, including emergency prehospital environments, hospitals, and procedural settings. Each product is developed with a focus on patient safety, ease of use, and consistency, helping providers respond effectively to evolving clinical demands. Join a dynamic, growing team that offers healthcare providers advanced medical technology solutions that make a difference in patients' lives.
Position SummaryThis Field Service Representative is responsible for onsite field service and support for Teleflex cardiac customers in hospitals and other facilities across North America. This representative will partner with regional and territory sales managers, clinical specialists, and service personnel in a designated territory. Incentive compensation is offered through a Management by Objectives (MBO) structure, aligning individual performance with defined business goals and key organizational objectives.
Principal ResponsibilitiesSupport the sale of biomed training, demand services, and contractual sales in the region.
Execute clinical engineering services (installations, field updates, service, and repair) in a territory comprised primarily of existing customers.
Support clinical engineering services outside of managed territory as needed.
Document field service work, customer contact data, call data, and other service data for customers on to field service forms, computer databases, and Field Service management system.
Ability to interact professionally with in-coming requests from cross functional team members and various hospital personnel requiring immediate technical support.
Provide customer technical support via phone, email, and at the customer site.
Proactively recommend service support strategies based on territory characteristics.
Identify and provide leads to support growth of service contracts.
Maintain thorough knowledge of the Teleflex MCS services offering and the competition.
Manage and maintain expenses efficiently to designated budgets.
Manage consignmnet inventory for batch control, accuracy, and efficiency.
Ensure all training, certifications, and licensing requirements are met.
Provide voice of customer feedback to the sales, service, and marketing team.
Perform related duties and special projects as assigned.
Lead BioMed Technical Training Courses.
Manage third party agents that provide customer support within your territory to ensure customer commitment and satisfaction.
Maintain open communication with Service, Sales, and Clinical representatives within your territory.
Ensure full compliance with all Teleflex processes, policies, and guidelines.
Ensure customer engagement via the Field Service customer survey.
Ensure timely communication and collaboration with customer based on customers service needs.
Education / Experience Requirements5 years of technical service experience in a hospital or clinical setting. Experience with balloon pumps preferred. Experience selling biomed service contracts preferred. Associate degree in a related technical field or Advanced Certification License in a related field or 5 years of relevant clinical service experience. Basic understanding of electrical and mechanical systems in medical devices.
Specialized Skills / Other RequirementsExceptional technical acumen. Strong self-motivated, customer focused attitude. Strong verbal, written communication skills. Exceptional organizational and time management skills. Ability to work within the constraints of a regulated industry. Understanding of overall hea