Senior Product Designer

2 weeks ago

Long Beach, United States myKaarma Full time

Company Overview:

At myKaarma, we are a leading provider of Software as a Service (SaaS) platforms tailored for the automotive dealership industry. Headquartered in Long Beach, CA, our innovative, end-to-end platform enhances customer interactions and optimizes workflow processes for franchise dealership service lanes. Our integrated suite includes scheduling, communication, and payment tools designed to streamline operations and deliver frictionless experiences to both dealerships and vehicle owners. myKaarma is committed to challenging the status quo and constantly evolving to meet the ever-changing needs of the automotive sector.


Our core product that was originally designed 10 years ago is being redesigned. What steps would you take to ensure that it is a successful redesign??

To ensure a successful redesign of our product, I would begin by employing the Genchi Genbutsu principle, visiting dealerships to observe and understand firsthand how end-users interact with our software. Next, I'd create detailed journey maps to identify user pain points and thoroughly analyze existing user experiences. Alongside this, I would review application usage data to pinpoint critical areas for improvement. Developing wireframes and mockups would follow, providing visual proposals that address the issues identified and align with myKaarma's customer experience goals. Finally, I would continuously monitor the redesigned product post-launch, iterating based on user feedback and usage data to refine and improve the product continually. This comprehensive approach ensures the redesign is deeply informed by direct user insights and is aligned with strategic business objectives.


Role Description:

As a Senior Product Designer, you will play a key role in the Customer Experience Team at myKaarma, working to create exceptional interactions for our customers. You will be responsible for utilizing design thinking methodology and delivering high-quality designs in a fast-paced environment, and will collaborate closely with Customers, Product Management, Engineering, and other internal stakeholders, to achieve our department goals.


Core Responsibilities:

  • End-to-End Design: Drive and implement comprehensive design initiatives from concept to completion.
  • Shape Product Strategy: Engage in strategic discussions to actively influence the product’s direction.
  • Empathize: Conduct user research, gather insights, and refine designs based on user feedback.
  • Define Problems and Goals: Develop clear jobs-to-be-done and problem statements to guide design solutions.
  • Ideate Solutions: Develop journey maps, information architecture, user flows, wireframes, and other assets to illustrate current states and identify improvement opportunities.
  • Prototype and Enhance: Design, iterate, and deliver enhancements that improve product quality and functionality, building on existing design systems for consistency.
  • Test and Refine: Perform usability tests and A/B testing with customers to continuously refine the design based on data-driven insights.


Skills and Qualifications:

  • Strong portfolio showcasing your design skills, thought process, and product impact. Please include a link with the password (if applicable) to your online portfolio.
  • 3+ Years of working experience in the design field
  • Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Human-Computer Interaction (HCI), or related fields
  • Experience with design systems
  • Experience designing simple solutions to complex user problems
  • Proficient in design and prototyping tools such as Figma, Sketch, InVision, etc.
  • Excellent communication and presentation skills, capable of effectively articulating design decisions and strategies to stakeholders at all levels.
  • Experience designing in a B2B Environment (Preferred)
  • Strong understanding of Design thinking methodology (Preferred)


Total Rewards at myKaarma

At myKaarma, base salary is just one aspect of our Total Rewards package. The base salary range for this role is determined by several factors, including relevant experience, skills, and certifications that align with the scope and responsibilities of the position. Our philosophy is rooted in offering a well-rounded and competitive suite of benefits designed to support your personal and professional well-being. In addition to cash compensation, we offer:

  • A casual and flexible work environment with operating principles such as: “Active Dissent” within a highly aligned yet loosely coupled structure, empowering teams to achieve exceptional results through data-driven decision-making.
  • Comprehensive paid medical, dental, vision, life, and disability benefits.
  • Flexible vacation time.
  • Wellness & telework stipends
  • Unlimited snacks in our office for in-person team members.


Additional details about our Total Rewards package will be shared during the recruitment process.


Our Commitment to Diversity, Equity, and Inclusion

At myKaarma, we believe that diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.


*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or otherwise participate in the application or interview process.


myKaarma participates in the E-Verify Program.

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