Customer Service Representative

4 weeks ago


Big Lake, United States TOMZ Corporation Full time

SUMMARY OF POSITION:


The Customer Service Representative is responsible for communicating and responding to the inquiries of existing and prospective customers on behalf of the company. In this position, you will be responsible to maintain interaction with customers and solve customer issues on a day-to-day basis while portraying a professional attitude and providing superior customer service.


ESSENTIAL FUNCTIONS:

  • Act as Point of contact between the manufacturer and the customer; build and maintain exceptional relationships.
  • Process orders for customers; contract review
  • Maintain customer portals.
  • Monitor and maintain shipping and scheduling reports.
  • Provide support to complete customer requests.
  • Collaborates with cross functional teams to suggest changes to strategies and make recommendations based on customer feedback to enhance current processes.


QUALIFICATIONS:


Education

High School Diploma, Associate's Degree preferred.


Experience

5+ years in Customer Service, Customer Relations Role. Experience in a Manufacturing setting strongly preferred, but not necessary.


Required Skills:

  • Ability to portray a professional attitude and provide excellent service.
  • High level of attention to detail, organization, and prioritization skills.
  • Must be able to work independently and as part of a team.
  • Excellent verbal and written communication skills.
  • Proficiency in creating detailed reports based on customer interaction.
  • Microsoft Office Suite, ERP System Software



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