Systems Analyst

Element6's client in the HVAC wholesale industry is looking for a Systems Analyst - Technology to join their team. The Systems Analyst will play a vital role in managing and supporting a range of Third-Party IT Applications, including integrations with the company's ERP system (Epicor P21). Key responsibilities include coordinating support requests, training, and project-based tasks essential for application maintenance. The role offers some flexibility of remote work, provided all responsibilities are consistently met.

Primary Responsibilities:

• Gain a comprehensive understanding of all user -facing business applications within the organization.
• Proactively troubleshoot IT system issues and provide end-user support.
• Manage user security setup and maintenance within organizational applications, adhering to IT Management standards.
• Oversee Microsoft SQL Server maintenance, including database design and ensuring robust DB security for third-party applications.
• Observe end-user processes, document requirements, and suggest improvements using appropriate companion products or new software solutions.
• Design, analyze, code, test, debug, modify, and document complex applications, ensuring they meet business needs.
• Continually evaluate and implement IT solutions to align with organizational goals and evolving business requirements.
• Optimize and maintain existing applications and infrastructure, including regular maintenance, custom development, and coordination of test plans and upgrades.
• Create, organize, and maintain IT departmental documentation for supported applications, contributing to an internal Knowledge Base.
• Support the Learning and Development team with the production of end user training materials for owned applications.
• Develop an understanding of all key business functions, e.g. finance, warehousing, inventory management, etc., as they related to owned applications.
• Perform additional duties as assigned.

Qualification Requirements:

• Familiar with processes related to Mergers & Acquisitions, especially integrating systems and users into the company's IT framework.
• Technical and functional expertise in ERP systems (preferably P21) and with an understanding of integration with other products is preferred.
• Practical knowledge of T-SQL, C#, CSS, HTML, and other web frontend languages is preferred.

Education and/or Experience:

• Associates or University degree in the field of Computer Science or Information Systems and minimum 3 years related IT work experience.
• Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, applications, and standards.
• Software applications the Systems Analyst - Technology will be working with, include - but are not limited to:

Windows Server Environment

Microsoft SQL Server

Proficiency in .Net / C # with Visual Studio

Microsoft Sharepoint

CRM Applications

B2B/ecommerce integration administration

Prokeep (SMS Portal) administration

Avalara Tax integration administration

Crystal Reports & SSRS reports

Business Intelligence (EDA & Power BI)

EDI (using TPCx & LBMX)

Wireless Warehouse Management System administration

POD (Proof of Delivery) Application administration

OnBase (Filebound) administration

BlueRidge Forecasting: integration administration